Desktop Support Specialist

2 days ago

Singapore SHANGHAI PUDONG DEVELOPMENT BANK CO., LTD. SINGAPORE BRANCH Full time

**Purpose of Position**

We are seeking a skilled Desktop Support Specialist to join our dynamic banking IT team. As a Desktop Support Specialist, you will play a crucial role in ensuring the smooth operation of desktop systems, providing technical assistance to end-users, and maintaining the overall stability of the banking desktop environment.

**Key Responsibilities**

**1. Desktop Support**:

- Provide first-level technical support for desktop hardware, software, and peripherals.
- Troubleshoot and resolve issues related to desktop systems, including hardware failures, software malfunctions, and connectivity problems.
- Collaborate with other IT teams to ensure seamless integration of desktop systems with overall banking infrastructure.

**2. User Assistance**:

- Assist end-users with technical issues, providing clear and effective instructions.
- Maintain a high level of customer satisfaction through timely and effective support.

**3. System Monitoring and Maintenance**:

- Monitor desktop systems to identify and address potential issues proactively.
- Perform routine maintenance tasks, including system updates, patches, and security enhancements.
- Implement and enforce security protocols to safeguard desktop systems and sensitive data.

**4. Documentation**:

- Create and maintain documentation for desktop procedures, troubleshooting guides, and knowledge base articles.
- Keep track of hardware and software inventory, ensuring accurate and up-to-date records.

**5. Collaboration**:

- Collaborate with other IT support teams to escalate and resolve complex technical issues.
- Communicate effectively with vendors for hardware and software procurement and support.

**6. Compliance and Security**:

- Ensure compliance with banking industry regulations and security standards. Implement and enforce security policies to protect desktop systems and sensitive financial data.

**Requirements**:

- Diploma in Information Technology, Computer Science, or a related field.
- At least 3 years’ experience in desktop support roles, preferably in the banking or financial industry.
- Familiarity with banking software and systems is a plus.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.

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