Desktop Support Specialist

5 days ago

Singapore Axiom Technologies Full time

**Key Responsibilities**:

- Provide technical support to end-users for hardware, software, and networking issues.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Troubleshoot and resolve network connectivity issues, including LAN/WAN, VPN, and wireless networks.
- Support data center operations, including server management, hardware troubleshooting, and routine maintenance.
- Monitor system performance and implement necessary updates and patches.
- Assist in data center infrastructure setup, including rack setup, cabling, and hardware deployment.
- Maintain documentation of support activities, configurations, and network diagrams.
- Collaborate with IT teams to implement security protocols and ensure compliance.
- Participate in on-call support and incident response as needed.
- Assist with inventory management and procurement of IT assets.

**Qualifications**:

- Proven experience in desktop support, network troubleshooting, and data center operations.
- Strong understanding of network protocols, hardware, and infrastructure.
- Experience with data center hardware, servers, switches, firewalls, and storage.
- Knowledge of Windows, macOS, and Linux operating systems.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work under pressure and handle multiple tasks efficiently.

**Preferred Skills**:

- Certifications such as CompTIA A+, Network+, Cisco CCNA, or equivalent.
- Experience with virtualization technologies (VMware, Hyper-V).
- Familiarity with data center management tools and monitoring systems.
- Knowledge of security best practices in network and data center environments.

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