Desktop Support

1 week ago


Singapore EMBRIO ENTERPRISES PTE. LTD. Full time

Duties and responsibilities
- End user computing support including desktop, laptops, printers etc
- Receive and monitor end user tickets on the system and track progress of incident tickets resolution and updating
- Provides testing services for the replacement of faulty equipment or parts
- Perform escalation to Application Team, other 3rd part resolver group where necessary including hardware vendors
- Perform service requests including new user’s laptop preparation, issuance, ID creation etc.
- Provide IT guidance for all end user IT related queries.
- L1 troubleshooting of infrastructure (AD & connectivity), Level 1 M365 administration, troubleshooting and technical support of user accounts which includes managing Azure Active Directory users)
- Support wifi and network switches when required
- Asset Tagging, Asset Deployment, and collection

**Qualifications**:

- Diploma in Computer Science, Information Technology, or equivalent
- Experienced in desktop or computer system support with good technical knowledge of IT systems
- Proficient in Windows technologies
- Physically fit to move some IT equipment
- Willing to work in hospital environment
- Fluent in English to communicate effectively with user

EA Reg No: R1988435

EMBRIO CONSULTING PTE. LTD.

EA License Number 10C4154

**Job Types**: Full-time, Permanent



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