Itsm Engineer

4 days ago


Singapore STAR CAREER CONSULTING PTE. LTD. Full time

**Location: Jurong East
**Responsibilities**:

- Design and implement ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
- Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting.
- Work with IT and business teams to define service levels, create service catalogues and ensure compliance with service level agreements (SLAs).
- Analyse service performance metrics to identify areas for improvement
- Work with the sales team to understand client requirements and address client's needs.
- Conduct presentations, demos, and workshops to potential clients
- Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
- Assist in the development and maintenance of ITSM documentation such as process flows and user guides

**Job Requirements**:

- 2-3 years of experience in Design, Implement or Operations of IT Service Management tools or related role, with a strong focus on ITSM tools and processes.
- ITIL certification or other relevant ITSM tools certifications preferred.
- Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
- Understanding of ITIL (Information Technology Infrastructure Library) frameworks
- Experience with incident, change, and problem management processes.
- Proficiency in scripting languages (e.g., Python, PowerShell) to automate repetitive tasks and enhance ITSM tool functionality.
- Familiarity with automation tools and Ability to design and implement automated workflowsExperience in project management or agile methodologies.

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)


  • Itsm Engineer

    1 week ago


    Singapore U3 Infotech Pte Ltd. Full time

    ITSM Engineer will develop and maintain service ITSM platform. **Job Description / Responsibilities**: - Provide support in implementation of IT service management activities which includes the following areas: - Catalogue: analysis of service requests and enhancement the catalogue items. - Catalogue Service Request Implementation. - User requirement...

  • Itsm Engineer

    3 days ago


    Singapore Singtel Full time

    **ITSM Engineer**: **Date**:5 Sep 2024 **Location**: Singapore, Singapore **Company**:Singtel Group - At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and...

  • Itsm Developer

    1 day ago


    Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full time

    Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems - 5 years systems administration experience with at least 2 years’ experience in workflow customization. - Solid understanding of ITSM processes and Integration techniques. - Preferably with working knowledge of BMC Remedy & ServiceNow ITSM tool. - Good analytical...


  • Singapore CXC Global Full time

    CXC Global is working with a leading global tech consulting firm with operations in 60+ countries. They are an organization that believes in utilizing the power of technology to create brighter futures for customers, communities, and the environment. This is a great opportunity to be part of a team that delivers innovative solutions that help solve real...


  • Singapore DBS Bank Full time

    Business FunctionGroup Technology enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage most the Bank's operational processes and inspire to delight our business partners through our...


  • Singapore Crédit Agricole CIB Full time

    Job description **Business type**: - Types of Jobs - IT, Digital et Data **Job title**: - ITSM Manager(Ref 56105) **Contract type**: - Permanent Contract **Job summary**: **Summary of Position** In a challenging and multicultural environment, we seek a senior ITSM Manager to join the control tower section.- The ITSM Manager is assigned to lead and...


  • Singapore JOBLINE RESOURCES PTE. LTD. Full time

    A reputable staffing company in Singapore is looking for a skilled IT professional to design and implement Jira ITSM processes, develop Ansible playbooks, and ensure ITIL-aligned service management. The ideal candidate has strong scripting skills, a diploma or degree in computer science, and possesses ITIL certification. Excellent analytical and...


  • Singapore Skill Quotient Technologies Sdn Bhd Full time $25,000 - $35,000 per year

    Job Responsibilities:To provide 24x7 support on call handling, response to emails for multiple projectsWorking 12-hours night shiftTo provide Cloud infra and applications monitoringTo perform Level 1 troubleshooting on incidentTo handle all categories of ITSM tickets using the ITSM system such as Service Request, change request and logging incident ticket to...


  • Singapore DSTA Full time

    Senior Engineer/Principal Engineer (Enterprise Compliance Platform) Join to apply for the Senior Engineer/Principal Engineer (Enterprise Compliance Platform) role at DSTA Senior Engineer/Principal Engineer (Enterprise Compliance Platform) 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Engineer/Principal Engineer (Enterprise...


  • Singapore SolarWinds Full time

    At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. **Your Role**: We're looking for individuals who believe...