Junior Service Desk Engineer

2 weeks ago


Singapore Skill Quotient Technologies Sdn Bhd Full time $25,000 - $35,000 per year

Job Responsibilities:

  • To provide 24x7 support on call handling, response to emails for multiple projects
  • Working 12-hours night shift
  • To provide Cloud infra and applications monitoring
  • To perform Level 1 troubleshooting on incident
  • To handle all categories of ITSM tickets using the ITSM system such as Service Request, change request and logging incident ticket to ITSM
  • To handle incidents created from event generator
  • To generate ad-hoc ITSM reports required by customer
  • To escalate of incidents to the appropriate engineers
  • To broadcast of messages
  • To handle calls from Amazon Connect
  • To handle and reply promptly on emails sent by customer
  • Willingness to learn and take up new challenges

Job Requirements:

  • Should possess at least a Diploma in Computer Science or Computer Engineering.
  • Relevant certification in IT such as MCSE/MCSA.
  • Certified in at least ITIL V3 and above.
  • Must be able to speak English fluently and write proper English.
  • Minimum 2 years of experience in system administration.
  • Working on AWS Platform.
  • Familiar with AWS Cloud Watch / System Manager for monitoring.
  • Resolve, restore and re-run failed backup issue.
  • Perform escalation on incident.
  • Familiar with ITSM tool and able to categorize ticket correctly.
  • Customer like and able to handle calls in a professional manner.

Job Type: Contract

Contract length: 12 months

Pay: $1, $2,500.00 per month

Work Location: In person



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