Current jobs related to Service Desk Engineer - Singapore - RAPSYS TECHNOLOGIES PTE. LTD.

  • Service Desk Engineer

    6 hours ago

    Singapore ARKSTACK PTE. LTD. Full time

    We are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical troubleshooting, customer service,...

  • Service Desk Engineer

    1 week ago

    Singapore Rapsys Technologies Full time

    " **Excellent communication skills** - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS...

  • Service Desk Engineer

    6 days ago

    Singapore ACHIEVE TALENTS PTE. LTD Full time

    Minimum Higher NITEC / Diploma in IT related disciplines - Minimum 1 year of working experience in IT service desk preferred - Possess good customer service and communication skills Our client delivers digital solutions including Mobility, Smart Life, Industry, Energy and IT, to increase customers' social, environmental and economic value. They are looking...

  • Service Desk Engineer

    1 week ago

    Singapore ENNOVATEZ PTE. LTD. Full time

    **Service Desk Engineer** We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore. **Responsibilities**: - Provide level 2 End User Computing support and well verse in Windows OS. - Good Hardware and software troubleshooting skills for PC. - Break...

  • Service Desk Engineer

    2 days ago

    Singapore PLOY ASIA PTE. LTD. Full time

    **Service Desk Engineer** Whats on offer: - Job Type: Contract - Duration: 1 year (highly renewable) - Location: Singapore, Central - End-user Environment - Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.) - Shifts will be rotated monthly, including working on weekends and public holidays, according to...

  • Service Desk Engineer

    1 week ago

    Singapore ENNOVATEZ PTE. LTD. Full time

    **Service Desk Engineer** We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore. **Responsibilities**: - Provide level 1.5 End User Computing support and well verse in Windows OS. - Change Management, including review new and implemented changes, chair CAB, review...

  • Service Desk Engineer

    4 days ago

    Singapore SPH MEDIA LIMITED Full time

    **A. Overall Purpose Of The Job** **B. Key Responsibilities** The scope of responsibilities includes the following: - Log incidents and requests accurately in the service management tool, categorizing and prioritizing them based on urgency and documenting with event timeline. - Escalate unresolved issues to relevant next level support team (L2/L3) - Act...

  • Service Desk Engineer

    1 week ago

    Singapore Rapsys Technologies Full time

    Must have Talent / Skills " **Minimum a diploma in Information Technology or equivalent** - Minimum 1 year of relevant working and technical IT experience - Pleasant disposition and good social etiquette with good spoken and written English - Good telephony and problem solving / troubleshooting skills - Good customer service attitude - Process Driven - Able...

  • IT Service Desk Manager

    2 weeks ago

    Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    5 day work week : Monday to Friday Location : Changi Airport Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk...

  • IT Service Desk Manager

    1 week ago

    Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    Overview 5 day work week: Monday to Friday. Location: Changi Airport. Responsibilities Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating...

Service Desk Engineer

3 weeks ago

Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

We are looking for a dedicated and skilled Service Desk Engineer to join our team in Singapore. The ideal candidate will possess a strong technical background and excellent problem-solving skills, ensuring timely support to our users while maintaining high service standards. Service Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and network issues. Service Desk Agents utilize IT Service Management (ITSM) tools to log all incoming inquiries, track their progress, and ensure resolution. To provide timely, effective, efficient and professional quality service to resolve problems and to achieve customer' expectation. · Polite and professional in handling all calls, email queries and requests. · Log all reported incidents using the incident ticketing tool. · Provide first level support to troubleshoot and resolve technical issues. · Accurate assessment / resolution of problems. · Regular updates for follow up actions & incident status. · Escalate incidents to appropriate second level support in accordance with escalation matrix as per work instructions. · Work with Team Lead to feedback and improve processes where applicable. · Shift works and weekend duty required • 2 years of working experience in IT Service Desk environment. Strong computer skills and ability to troubleshoot IT related issue and achieve first line resolution. Timely escalation to 2nd and 3rd level support via support escalation matrix. Manage and prioritize multiple support requests at the same time, ensuring each user gets the help they need without delays. Good writing and verbal communication skills. Certifications such as ITIL Foundation and CompTIA A+ or equivalent are a plus. To provide timely, effective, efficient and professional quality service to resolve problems and to achieve customer' expectation. · Polite and professional in handling all calls, email queries and requests. · Log all reported incidents using the incident ticketing tool. · Provide first level support to troubleshoot and resolve technical issues. · Accurate assessment / resolution of problems. · Regular updates for follow up actions & incident status. · Escalate incidents to appropriate second level support in accordance with escalation matrix as per work instructions. · Work with Team Lead to feedback and improve processes where applicable. · Shift work and weekend duty required. #J-18808-Ljbffr