Service Desk Engineer

We are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical troubleshooting, customer service,...

" **Excellent communication skills** - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS...

**Service Desk Engineer** We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore. **Responsibilities**: - Provide level 2 End User Computing support and well verse in Windows OS. - Good Hardware and software troubleshooting skills for PC. - Break...

**Service Desk Engineer** Whats on offer: - Job Type: Contract - Duration: 1 year (highly renewable) - Location: Singapore, Central - End-user Environment - Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.) - Shifts will be rotated monthly, including working on weekends and public holidays, according to...

**Service Desk Engineer** We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore. **Responsibilities**: - Provide level 1.5 End User Computing support and well verse in Windows OS. - Change Management, including review new and implemented changes, chair CAB, review...

**Key Responsibilities** - Service Desk Support Engineers / 1st Level Support - Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] - Pro-actively interacts and gathers additional information from customers/users, as...

**A. Overall Purpose Of The Job** **B. Key Responsibilities** The scope of responsibilities includes the following: - Log incidents and requests accurately in the service management tool, categorizing and prioritizing them based on urgency and documenting with event timeline. - Escalate unresolved issues to relevant next level support team (L2/L3) - Act...

Must have Talent / Skills " **Minimum a diploma in Information Technology or equivalent** - Minimum 1 year of relevant working and technical IT experience - Pleasant disposition and good social etiquette with good spoken and written English - Good telephony and problem solving / troubleshooting skills - Good customer service attitude - Process Driven - Able...

Overview 5 day work week: Monday to Friday. Location: Changi Airport. Responsibilities Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards. Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating...

Minimum Requirement:The Service Desk Engineer shall minimally possess the following requirement: 1. Minimum - Diploma in IT / Computer Engineering2. Minimum – 1 year experience in call centre / helpdesk environment. 3. Be able to perform in a fast paced environment4. Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer...