Sales Manager

WHO WE ARE

Dets & Latis - part of the Normec Group is a leading organisation in the Testing, Inspection, Certification, Compliance (TICC) industry. Our areas of expertise range from water, air and soil quality to fire safety, food safety and management systems. Normec tests, inspects and certifies so that organisations can innovate safely, quickly, efficiently and cost-effectively. Our mission remains the same as that of the small organisation that saw the light of day in 2015: we want to support innovation in an ever-changing world. That way, our clients can safely continue trailblazing the way forward. Together with our clients, we see or create opportunities

**WHO ARE WE LOOKING FOR**

SALARY: £35000 PLUS CAR

LOCATION: Home based, frequent travel required.

WORKING PATTERN:
COMPANY/ROLE BENEFITS: Car and Bonus Scheme OTE 9% capped at 15%

Company funded 1% benefit allowance, 2 wellbeing days, pension, enhanced parental leave, 28 days holiday, bank holidays.

**PURPOSE OF THE ROLE/DESCRIPTION**:
Building on customer relations through being first line support.

Main Responsibilities:

- Building and maintaining the current customer portfolio, by becoming a trusted point of contact for clients and ensuring the highest possible levels of retention whilst optimising, upselling and promoting organic growth within the portfolio.
- Attend client sites and conduct account and service reviews as appropriate.
- Listen to customer requirements and feedback to present an appropriate and effective pitch in order to achieve a sale or maintain client relationships.
- Proactively manage clients ensuring our contractual obligations are met.
- Manage the profitability of client and ensure target revenue realised.
- Create quotes and pricelists for customers.
- Attend exhibitions and represent the company on the stand when the company exhibits.
- Monitor feedback from customers to measure their satisfaction with company products.
- Provide customers with information about company products and services.
- Maintaining accurate records of all sales activities using the Company's CRM system.
- Working to the Operations team’s servicing schedule to most efficiently manage site visit time.
- Support the development of the service offering within Latis, by working closely alongside the Laboratory and Technical managers.
- Manage customer complaints for the designated client group, ensure that all customer complaints are logged and investigated.
- Manage the implementation of customer requirements into the LIMS and associated systems ensuring successful onboarding of new clients and development of processes to improve the efficiency and service for clients.
- Support the Sales team in the creation of marketing material and help ensure that literature and client communications are fit for purpose.
- Assist in the writing and submitting of tenders.
- To cover the role of Key Account Executive while on holiday.

**General**
- At all times work in a way that demonstrates the Company’s business methods
- Maintaining high standards in terms of personal appearance conduct and respect of Company property.
- To listen to and relay market intelligence.

**Qualifications required or desirable to do this role**:

- A driving license is essential.
- A degree in an environmental discipline would be desirable.
- A level qualification essential
- Any sales qualifications would be desirable.

**Experience required to do this role**:

- Previous experience in a client facing role;
- Have a good technical understanding and knowledge of environmental testing specially medical devices according to HTM0106 is highly desirable
- Previous experience of working in a laboratory environment is a must
- Experience working with a LIMS (laboratory information management system) would be desirable
- Previous experience in an environment heavily reliant on interacting and communicating directly with customers.
- Previous experience in a sales role would be desirable
- Experience of selling services to customers via the phone would be advantageous

**Skills required to do this role**:

- Strong customer awareness and orientation
- Good working knowledge of Excel, Word and PowerPoint
- Good organisation skills
- Personal attributes:

- Excellent communication and interpersonal skills
- Proactive and Resourceful
- Confident and professional approach
- Assertive
- Self motivated
- Flexible and Reliable
- Professional

**Benefits**:
Company car

Company pension

Enhanced maternity leave

Enhanced paternity leave

Free parking

On-site parking

**Licence/Certification**:Driving Licence (required)