Customer Support Specialist

21 hours ago


Singapore PitchBook Data, Inc. Full time

At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.
In just over a decade, PitchBook has reached over 1,450 global employees with offices worldwide, and we’re not slowing down This is a new role as we open our first office in Singapore to work alongside our team in Hong Kong.**
**About the Role**:
Customers are King Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook platform.
**Primary Job Responsibilities**:

- Complete a comprehensive training program to prepare for responding to live customer issues
- Achieve contact volume and quality goals measured quarterly
- Communicate effectively, both written and verbal to ensure smooth resolution of customer issues
- Work collaboratively with other support specialists to share learnings
- Work continuously to document the details of each interaction in Salesforce in order to easily research customer issues and to inform product improvements
- Partner with global teams to ensure continuous support availability during required business hours
- Complete training program to develop proficiency with Excel, Salesforce and public data plugins in order to be promoted to Tier 2

***Skills and Qualifications**:

- A proven track record of a client first attitude and you must love to engaging with customers
- Fluent in English with Mandarin and / or Cantonese being useful
- Prior experience with Salesforce or similar CRM preferred
- Have excellent verbal and written communication skills with a keen eye for detail
- Interested in financial markets or services, particularly private equity and venture capital
- Ability to operate with a strong sense of urgency and deliver results
- Have terrific prioritization skills to high call volume in parallel with project work
- Comfortable to engage with a diverse array of customers
- Team player with the desire to try new ideas in order to achieve greater levels of success
- Have a BA/BS degree or similar
- Knowledge of the MS Office suite including Outlook, Word and Excel

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.
LI-VH1

Pay: $65,000.00 per year



  • Singapore Legrand, North America Full time

    Overview Join to apply for the Customer Support Specialist role at Legrand, North America. Legrand has an exciting opportunity for a Customer Support Specialist (CSS)to join the Starline Team in Tuas, Singapore . The CSS responds to a wide variety of customer inquiries including requests for pricing, preparing quotations, processing orders, providing order...


  • Singapore TRAACKR Full time

    Company Description Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands which have all made...


  • Singapore Marvable Full time

    We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...


  • Singapore Legrand, North America Full time

    Overview Legrand has an exciting opportunity for a Customer Support Specialist (CSS) to join the Starline Team in Tuas, Singapore. The CSS responds to a wide variety of customer inquiries including requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature, and more. What Will You...


  • Singapore BIMAGE CONSULTING PTE. LTD. Full time

    We are looking for a proactive and customer-focused **Customer IT Support Specialist**to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products. **Key Responsibilities**: - Diagnose and resolve technical...

  • HR Specialist

    3 days ago


    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • Singapore HubSpot Full time

    This is intended not for an immediate opening but for a headcount within the team which will be opening up in the next couple of months. Intro As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help...


  • Singapore Equativ Full time

    \uD83D\uDC6B **About the team** Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex...


  • Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...


  • Singapore OAG Aviation Worldwide Limited Full time

    About the Company OAG is a leading data platform for the global travel industry offering an industry-first single source for supply, demand, and pricing data. We empower the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience. Headquartered in the UK, with operations in the USA, Denmark,...