Customer Support Specialist

Overview Join to apply for the Customer Support Specialist role at Legrand, North America. Legrand has an exciting opportunity for a Customer Support Specialist (CSS)to join the Starline Team in Tuas, Singapore . The CSS responds to a wide variety of customer inquiries including requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature, and more. What Will You Do?Develop good customer relations, and provide support to Regional Sales Managers and assigned independent sales representatives. Collaborate with internal departments in a team-based environment to ensure the customer’s needs are met. Enter orders received via email into the ERP system. Prepare quotes; quotes are typically developed by independent sales representatives, with the CSS sometimes preparing or assisting with quotes. Enter quotes in the ERP system. Resolve customer service issues including tracking orders, confirming ship dates, issuing returns, coordinating with production to ship on time, and informing customers of delays. With assistance from a Senior Customer Support Specialist, provide technical assistance regarding products, create material lists from specification drawings, recommend changes to bills of materials, and complete owner’s manuals and customer submittals. Qualifications Education Bachelor’s degree or one to three years of experience in a customer service, inside sales, or other service-related role with a high school diploma required. Experience with Microsoft Office Suite required. Proven ability to learn and apply new knowledge. Prior experience using an ERP system is a plus. Skills/Knowledge/Abilities Knowledge of principles and processes for providing customer service, including needs assessment, quality standards, and customer satisfaction evaluation. Attention to detail and good working knowledge of word processing, spreadsheets, file management, and office procedures. Active listening and effective verbal and written communication. Time management and ability to meet deadlines. Service orientation and willingness to help others. Critical thinking and problem-solving abilities. Ability to establish and maintain interpersonal relationships. Ability to learn and understand the technical aspects of manufactured products. Working Conditions / Physical Requirements Office setting. Ability to sit for prolonged periods. Note The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every duty or responsibility; other tasks may be assigned as necessary. The job description does not alter the at-will nature of employment with Legrand and does not create a contract of employment. Company Information About Legrand Legrand is the global specialist in electrical and digital building infrastructures. Our solutions span residential, commercial, and data center markets. We aim to transform spaces with simple, innovative, and sustainable electrical and digital infrastructures and connected solutions. About Legrand North and Central America Legrand, North & Central America (LNCA) is a leader in AV, Lighting & Controls, Electrical, and Data Center markets, offering comprehensive benefits including medical, dental, and vision coverage, a 401K match, PTO, holiday pay, disability benefits, maternity and parental leave, incentive-based bonuses, volunteer time off, and an active Employee Resource Group network. About Legrand’s Data Center Power And Control Division The brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to provide innovative solutions for data centers, building networks, and facility infrastructures. Equal Opportunity Employer Seniority level Entry level Employment type Full-time Job function Other Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Legrand, North America by 2x Get notified about new Customer Support Specialist jobs in Singapore . #J-18808-Ljbffr