Customer Support Specialist

17 hours ago


Singapore Reeracoen Singapore Pte Ltd Full time

Job title: Customer Support Specialist - Aerospace Reference ID: 36634Overview Our client, a global provider of end-to-end outsourcing services, is currently seeking a Customer Support Specialist - Aerospace Overhaul & Repair to join their team. Responsibilities Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required). Proactively provide status on delayed orders with reasons. Require working on-site Supply Chain resources to confirm reasons for delay. Required to work through feasibility of customer order expedite requests. Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs. Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA. Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time. Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates. Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response. Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates. What you will receive AWS Annual Leave: 14 days Medical leave: 14 days Medical Insurance Adherence to the Japanese Public Holiday Calendar Other benefits will be shared upon shortlisted Requirements & Preferences (Must)Diploma holder or higher Minimum 2 years of experience in order management/fulfilment Strong knowledge of aerospace and repair processes Proficient in SAP and Salesforce systems Willing to occasionally work on weekends (Saturdays) when support is required -----------------We regret that only shortlisted candidates will be notified. Registration No.: R (Niltasha Binte Ibrahim)Recruitment Licence: 12C5051#J-18808-Ljbffr



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