Customer Support Specialist

Overview
Join to apply for the
Customer Support Specialist
role at
HubSpot .
HubSpot is a leading customer relationship management (CRM) platform helping scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses. In Singapore, our office is located in the CBD, but you choose the work style that suits you best: remote, flex, or in-office. Please note: while this role is advertised as remote, applicants must be based in Singapore and hold valid Singapore work authorization.
What’s the role? As a Customer Support Specialist at HubSpot, you’ll be at the heart of helping businesses grow better. You’ll handle inbound customer inquiries across all product lines and channels — guiding them, solving challenges, and helping them get the most out of HubSpot’s tools. This role emphasizes a human-centered, consultative experience that empowers customers, removes roadblocks, and helps them achieve their business goals.
In This Role, You Will
Communicate with customers via primarily live chat, phone, and email to resolve issues with empathy and efficiency, adapting to changing volumes of inquiries.
Apply structured troubleshooting to test, recreate, and investigate technical queries, helping customers get back on track quickly.
Identify and diagnose software issues, while providing feedback that shapes a better product experience.
Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry.
Use your business acumen in customer interactions — identifying opportunities for growth and connecting customers with Sales when relevant.
Deliver tailored solutions that fix immediate issues and help customers maximize long-term value with HubSpot.
Collaborate cross-functionally with teams like Customer Success and Product to support retention and customer growth.
Be a trusted advisor and role model by exemplifying HubSpot’s HEART values in every customer interaction.
We’re Looking For People Who
Are fluent in English.
Have a growth mindset — motivated to learn, adapt, and develop a career in customer support and technology.
Are curious problem-solvers with strong communication skills, able to balance technical troubleshooting with business insight.
Are performance-oriented, consistently delivering high-quality service to a wide variety of customers.
Thrive in a dynamic, collaborative environment and are comfortable with change, ambiguity, and autonomy.
Are eager to receive coaching and feedback, viewing it as a path to growth.
Understand and utilize documented knowledge, and use current and emerging technologies to provide best-in-class support.
Have interest in building technical knowledge and acquiring in-depth knowledge about our product and related concepts.
Embody our HEART values and contribute positively to HubSpot’s culture.
Working hours: 8:00 am – 5:00 pm Singapore time. Overtime and holiday shifts are optional; shifts may adjust based on business needs.
What You’ll Gain (Benefits)
Choice of Remote, Office, or Flex work style.
Structured new hire training & onboarding.
Employee Stock Purchase Plan.
Education allowance up to USD $5,000 annually.
Private health insurance allowance.
Free eBooks library & continuous learning support.
Annual fitness reimbursement.
Five-year sabbatical – a paid 4-week leave to recharge.
Generous caregiver leave (16 weeks primary, 6 weeks secondary).
Why HubSpot?
HubSpot is powered by people with a shared passion for growth — for our customers, our company, and ourselves. Our HEART values guide how we work and support each other. If you’re eager to learn, solve problems, and build a career at the intersection of technology, business, and customer impact, we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. We value flexibility and connection, and certain onboarding or in-person events may apply based on role and team.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with software, integrations, and resources to connect marketing, sales, and service. Our connected platform helps businesses grow by focusing on customers. We strive for clarity, ownership, and trust to enable meaningful progress and growth for both employees and customers. HubSpot is headquartered in Cambridge, MA, with offices and employees worldwide.
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