Customer Support Specialist

1 week ago

Singapore HubSpot Full time
Overview

As a Customer Support Specialist at HubSpot, you'll be at the heart of helping businesses grow better. You'll handle inbound customer inquiries across all product lines and channels - guiding them, solving challenges, and helping them get the most out of HubSpot's tools. This is more than support - it's about delivering a human-centered, consultative experience that empowers customers, removes roadblocks, and helps them achieve their business goals.

In This Role, You Will
  • Communicate with customers via primarily live chat, phone and email to resolve issues with empathy and efficiency, adapting to changing volumes of inquiries.
  • Apply structured troubleshooting to test, recreate, and investigate technical queries, helping customers get back on track quickly.
  • Identify and diagnose software issues, while also providing feedback that shapes a better product experience.
  • Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry.
  • Use your business acumen in customer interactions - identifying opportunities for growth and connecting customers with Sales when relevant.
  • Deliver tailored solutions that not only fix immediate issues but also help customers maximize long-term value with HubSpot.
  • Collaborate cross-functionally with teams like Customer Success and Product to support retention and customer growth.
  • Be a trusted advisor and role model by showcasing HubSpot's HEART values in every customer interaction.
We're Looking For People Who
  • Are fluent in English.
  • Have a growth mindset - motivated to learn, adapt, and develop a career in customer support and technology.
  • Are curious problem-solvers with strong communication skills, able to balance technical troubleshooting with business insight.
  • Are performance-oriented, consistently delivering high-quality service to a wide variety of customers.
  • Thrive in a dynamic, collaborative environment and are comfortable with change, ambiguity, and autonomy.
  • Are eager to receive coaching and feedback, seeing it as a pathway to growth.
  • Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support.
  • Have interest in building technical knowledge & acquiring in-depth knowledge about our product and related technical concepts.
  • Embody our HEART values and contribute positively to HubSpot's culture.
  • Working hours: 8:00 am – 5:00 pm Singapore time. (Overtime and holiday shifts are optional; shifts may adjust based on business needs.)
What You'll Gain (Benefits)
  • Choice of Remote, Office, or Flex work style.
  • Structured new hire training & onboarding.
  • Employee Stock Purchase Plan.
  • Education allowance up to USD $5,000 annually.
  • Private health insurance allowance.
  • Free eBooks library & continuous learning support.
  • Annual fitness reimbursement.
  • Five-year sabbatical – a paid 4-week leave to recharge.
  • Generous caregiver leave (16 weeks primary, 6 weeks secondary).
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