L2 Desktop Engineer

5 days ago


Singapore ALPHAEUS PTE. LTD. Full time

Job Responsibilities:

- Provide Level 2 support for desktops, laptops, printers, and mobile devices.
- Troubleshoot and resolve escalated technical issues from Level 1 support, remotely or onsite.
- Install, configure, and upgrade software and hardware.
- Manage user accounts and permissions via Active Directory.
- Handle operating system imaging and deployment (SCCM/Intune).
- Log and resolve incidents using ITSM tools like ServiceNow.
- Maintain IT documentation, inventory tracking, and standard user guides.
- Collaborate with infrastructure/network teams on advanced troubleshooting.
- Participate in system upgrades, rollouts, and migration activities.Follow ITIL best practices and organizational security policies.

**Requirements**:

- Diploma or Degree in Information Technology, Computer Science, or equivalent.
- 2 to 4 years of hands-on experience in desktop or end-user support.
- Strong proficiency in Windows 10/11 and Microsoft Office 365.
- Familiarity with ITSM processes and ticketing systems.
- Working knowledge of SCCM, Intune, Active Directory.
- Excellent troubleshooting and interpersonal skills.
- ITIL Foundation, CompTIA A+, or Microsoft certifications are an added advantage.

Work Location: City Hall

Nationality Requirement: Singapore Citizens only (Government project)

Security Clearance: Required

Working Hours: Office hours (No shift, No standby)

Annual Leave: 14 days



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