Desktop Support Engineer L2

4 days ago

Singapore Wipro Limited Full time

Singapore, Singapore
- Tech Hiring
- 3054963

**Job Description**:
**End User Support Experience**
- 3-5 years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Able to remotely resolve OS & Application related issues of Win 10, MS Office 2019 / O365, VPN, etc.
- Excellent Customer management skill,
- Good in oral and written communication
- Self
- Driven and result oriented.
- Really passionate about the work
- Takes proactive ownership and works with sense of urgency

**Hardware Troubleshooting and Repair**
- Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems,
- L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
- Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites o Ability to lift / move computer equipment weighing up to 50Lbs.
- Conference room A/V equipment assistance & troubleshooting
- L2 level VOIP phone configuration & troubleshooting
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

**Operating System & Software**
- Ability to remotely resolve OS & Application related
- Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC/Linux OS)
- Experience with Anti-spyware and Anti-virus software.
- Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Good knowledge in configuring mail & troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
- Understanding & Troubleshooting on Data backups along with remote resolution,
- Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris along with remote resolution.
- Good knowledge in configuration & troubleshooting of Apple machines /mobile devices

**Tools & Process**
- Knowledge and experience on Service requests, incident, problem management and change process,
- Experienced in repeat call analysis with preventive & corrective actions
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
- Mentoring & training L1 resources o Reviewing and maintaining KB articles
- Contribution towards automation & service improvements
- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework
- Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality
- Desktop Support Engineer L2

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

  • Desktop Support Engineer

    2 weeks ago

    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **_Desktop Support Engineer (Desktop Support L2 + Data Centre) _** **Brief Description**: A dual role consists explicitly of an 80% Desktop support role & 20% Data Centre Operation role; he/she is to prioritise the Desktop Support role and take on the Data centre tasks whenever required. **Responsibilities**: **_Desktop Support (L2) _** - Provide IT...

  • Desktop Support Engineer L2

    2 days ago

    Singapore U3 Infotech Pte Ltd. Full time

    **JD Below**: 2-3 years of Desktop Support exp with atleast 1+ years in desktop L2 Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software Use tools and methodologies to load, copy and customize...

  • Desktop Support Engineer L2

    2 days ago

    Singapore Wipro Limited Full time

    Overview: **End User Support Experience** - 3-5 years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. - Able to remotely resolve OS &...

  • Desktop Support Engineer

    2 weeks ago

    Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: IT / Software - Position Title**:Desktop Support Engineer (L1 / L2)**: - Working Location: West (Jurong / Tuas) - Working Hours: 5 days (Monday to Friday, 8 AM - 5 PM) - Salary Package**:Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance**: - Duration: Permanent Role **Key Responsibilities** - Provide first/second...

  • Desktop Support Engineer

    2 weeks ago

    West Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: IT / Software - Position Title**:Desktop Support Engineer (L1 / L2)**: - Working Location: West (Jurong / Tuas) - Working Hours: 5 days (Monday to Friday, 8 AM - 5 PM) - Salary Package**:Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance**: - Duration: Permanent Role **Key Responsibilities** - Provide first/second...

  • Desktop Support Engineer

    2 weeks ago

    West Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: IT / Software - Position Title**:Desktop Support Engineer (L1 / L2)**: - Working Location: West (Jurong / Tuas) - Working Hours: 5 days (Monday to Friday, 8 AM - 5 PM) - Salary Package**:Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance**: - Duration: Permanent Role **Key Responsibilities** - Provide first/second...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Tech Domain Full time

    We are looking for an ONSITE Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends). Tasks...

  • Desktop Engineer

    1 week ago

    North-East Singapore PERSOLKELLY Full time

    Looking for L1 and L2 Desktop Engineers to support Polytechnic sites for a period of 12 months End User support for Desktop / Laptop / Tablets and AV Equipment. y **Desktop Engineer L1 / L2** **Work Hours: Monday to Friday 8.00am to 5.30pm** **Location: Dover and Punggol Sites** **Salary Range: $2800 to $3500 **Main Duties and Responsibilities: -...

  • desktop support

    3 days ago

    Singapore BASIL TECHNOLOGIES PTE. LTD. Full time $40,000 - $80,000 per year

    Role Name - Desktop supportJob DescriptionInstallation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).Provide support for OS (Windows/macOS), MS Office, and common applications.Handle user account management in Active Directory (password reset, account unlock).Basic troubleshooting of LAN/Wi-Fi...

  • L2 Desktop Support

    19 hours ago

    Singapore Quess Full time

    Primary Purpose Primary Purpose We are looking for a Desktop Support Engineer to be the first point of contact for customers, providing prompt IT assistance and ensuring software, licenses, and operations comply with standards. Responsibilities Provide Desktop Support services to end users. Receive, prioritize, document, and resolve help requests; escalade...