
desktop support
1 week ago
Role Name - Desktop support
Job Description
Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).
Provide support for OS (Windows/macOS), MS Office, and common applications.
Handle user account management in Active Directory (password reset, account unlock).
Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.
Support for meeting room equipment (projectors, VC devices).
Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).
Coordinate with L2/L3 teams for escalation.
Key skills :
Basic technical knowledge
Must have good leadership Skill
Proactive approach
Ready to travel across site
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