
Desktop Support Engineer
16 hours ago
a. Installation and support of Desktops, Laptops, printers (desk-jet / Laser-jet / Dot Matrix / Barcode / Multifunction / Plotters) Projectors, Access control equipment, Network Devices, scanners, plotters, IP Telephony systems.
b. First Level support for PC / Desktop / Laptops.
c. Verification of hardware configuration with the CUSTOMER baseline.
d. HW / SW installation as per the checklist defined with user sign-off:
- Vendor Management Support for all IT Equipment (Eg. Projectors, scanners, video conferencing equipment, Handheld devices, access control equipment, etc.)
e. Configuration of Desktops as per checklist defined with user signoff:
- Configuration of printers, & Handheld devices.
f. Hardware Support
- 1st level support for the desktops, printers, Multifunction devices, and scanners
- Diagnosis of the problem.
- Coordination with the hardware vendor to resolve the problem.
g. Installation of software and troubleshooting related problems
- OS support - configuration.
- Troubleshooting OS booting Problems.
- Installation and administration of Microsoft Applications such as MS Word, and PowerPoint, etc.
- Managing disk/folder sharing and permission settings on desktops.
- Installation of anti-virus tools and regular DAT / Patch updates.
h. IMAC Services:
- IT equipment
i. Other activities
- Isolation of desk-side LAN cabling issues
- Assistance to users on desktop data backup
- OS Configurations baselining - patch/virus / spy-ware signature management as per CUSTOMER defined guidelines,
- Configure network drives, security protocols, customize rollouts & secure-jet settings
- Coordinate preventive maintenance of IT Equipment from respective vendors
j. Remote Desktop support
- Troubleshoot and resolve problems.
- Carrying out desk-side support toward rapid resolution, when an incident can't be handled remotely.
k. Perform Install, Move, Add or Change (IMAC) at the desktop / Laptop level,
l. Coordination with various levels (C levels, VP, and any employee) of the CUSTOMER Business team.
m. ITIL processes or practices adherence
i. Ensure to follow and adhere to Service Fullfiment & Incident Management.
ii. Ensure all support requests or report issues from IT Consumers are logged in the ticketing system.
iii. Ensure all tickets assigned are executed and performed according to the Corp IT SLA.
n. IT Asset Administration
i. Register new assets into the asset inventory database
ii. Maintain and monitor IT asset inventory in the asset inventory database
iii. Accurately and consistently perform stock name to maintain stock availability
iv. Assist IT Asset management with forecasting and reporting for IT Asset needs
v. Manage asset removal of obsolete / end-of-life assets
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