Desktop Support Engineer

1 day ago


Singapore DEZIRE TECHNOLOGIES PTE. LTD. Full time

Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Remote/onsite support and resolution to hardware and software issues involving end-user desktops/notebooks, client’s network.
- Install, configure, maintain, and troubleshoot desktop systems and associated peripherals.
- Preparation of desktop/notebook system image.
- Perform file backup, migration, and restoration for end-users’ desktops/notebooks.

**Required Experience and Skills**:

- Minimum 1- 2 years of experience as Desktop Support Engineer.
- Must have experience with Windows 10 Operating System.
- Experience in troubleshooting of Desktop, Laptop, Printer, Network connectivity, VPN client etc.



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