Desktop Support Engineer L2

1 week ago

Singapore Wipro Limited Full time

Overview:
**End User Support Experience**
- 3-5 years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Able to remotely resolve OS & Application related issues of Win 10, MS Office 2019 / O365, VPN, etc.
- Excellent Customer management skill,
- Good in oral and written communication
- Self
- Driven and result oriented.
- Really passionate about the work
- Takes proactive ownership and works with sense of urgency

**Hardware Troubleshooting and Repair**
- Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems,
- L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
- Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites o Ability to lift / move computer equipment weighing up to 50Lbs.
- Conference room A/V equipment assistance & troubleshooting
- L2 level VOIP phone configuration & troubleshooting
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

**Operating System & Software**
- Ability to remotely resolve OS & Application related
- Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC/Linux OS)
- Experience with Anti-spyware and Anti-virus software.
- Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Good knowledge in configuring mail & troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
- Understanding & Troubleshooting on Data backups along with remote resolution,
- Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris along with remote resolution.
- Good knowledge in configuration & troubleshooting of Apple machines /mobile devices

**Tools & Process**
- Knowledge and experience on Service requests, incident, problem management and change process,
- Experienced in repeat call analysis with preventive & corrective actions
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
- Mentoring & training L1 resources o Reviewing and maintaining KB articles
- Contribution towards automation & service improvements
- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework
- Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality

  • Desktop Support Engineer

    4 days ago

    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **_Desktop Support Engineer (Desktop Support L2 + Data Centre) _** **Brief Description**: A dual role consists explicitly of an 80% Desktop support role & 20% Data Centre Operation role; he/she is to prioritise the Desktop Support role and take on the Data centre tasks whenever required. **Responsibilities**: **_Desktop Support (L2) _** - Provide IT...

  • Desktop Support Engineer L2

    1 week ago

    Singapore U3 Infotech Pte Ltd. Full time

    **JD Below**: 2-3 years of Desktop Support exp with atleast 1+ years in desktop L2 Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software Use tools and methodologies to load, copy and customize...

  • Desktop Support Engineer

    2 days ago

    Singapore Advance Global IT support Full time $28,800 - $54,000 per year

    Contract Type: B2BLocation: Tuas, SingaporeSchedule: Monday–Friday, 09:00–18:00 SGTRole OverviewWe are seeking an experienced EUC (End User Computing) Support Engineer – Level 1 to provide on-site technical support for end users. The ideal candidate will have strong Mandarin communication skills and 5–10 years of experience in IT or EUC support.Key...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Rapsys Technologies Full time

    Contract position Project :SCDF UBI locationRole: Desktop Support Engineer L2 Description: Working Hours/Shifts: 12 hours shift (day n night) Must have Talent / Skills: Good communication and excellent interpersonal skills, Proficient Desktop/Accessories skillset. Good to have Talent / Skills: ITIL Process Knowledge Industry Preference: WOG Preferred. Must...

  • Desktop Engineer L2

    3 days ago

    Singapore PERSOLKELLY Full time

    Roaming on certain days Working hours: Mon - Fri 8:30am to 4:30pm (onsite), Sat 9:00am to 1:00pm. (onsite) Mon - Fri 10:00am to 7:00pm (onsite) Salary up to $3500 12 months renewable contract - Provide first-level Desktop/Service desk related calls - Remote to users devices to troubleshoot L2, address and escalate L3 issues - Work onsite in the client’s...

  • Desktop Support Engineer

    3 days ago

    Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: IT / Software - Position Title**:Desktop Support Engineer (L1 / L2)**: - Working Location: West (Jurong / Tuas) - Working Hours: 5 days (Monday to Friday, 8 AM - 5 PM) - Salary Package**:Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance**: - Duration: Permanent Role **Key Responsibilities** - Provide first/second...

  • Desktop Support Engineer L2

    2 weeks ago

    Singapore ITCAN Pte Ltd Full time

    **Engineer strongly preferred to have at least 1-2 years of WOG and VIP support experience.** **Engineer will be station at MSE building (40 Scotts road) and willing to support at Waterhub (80 Toh Guan Road East)** **To be on 24x7 standby and support VIP via phone after office hour.** **- Minimum three (3) years of Desktop Support, ICT End User Computing...

  • Desktop Support Engineer

    3 days ago

    West Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: IT / Software - Position Title**:Desktop Support Engineer (L1 / L2)**: - Working Location: West (Jurong / Tuas) - Working Hours: 5 days (Monday to Friday, 8 AM - 5 PM) - Salary Package**:Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance**: - Duration: Permanent Role **Key Responsibilities** - Provide first/second...

  • Desktop Support

    4 days ago

    Singapore BASIL TECHNOLOGIES PTE. LTD. Full time

    Role Name - **Desktop support** Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices). Handle user account management in Active Directory (password reset, account unlock). Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration. Support for meeting room equipment (projectors, VC...

  • Desktop Engineer L2

    2 weeks ago

    Singapore UPNB INFO Full time

    The desktop engineer installs, maintains, and troubleshoots required client software and hardware. The desktop engineer's vital goal is to deliver support to an organization's desktop, laptop to ensure all computers, network connections and software are functioning smoothly. Level 2. At least one year experience in IT field **Job Type**:...