L1, L2 Support Desktop Engineer

14 hours ago

Singapore Tech Aalto Full time $40,000 - $80,000 per year
Responsibilities:

CR creation:
  • Creation of Change request, gather information from multiple sources
  • Follow up with user for the missing information
  • Validate the CR before submission
  • Follow up with various stakeholder for the approval of the change request
  • Perform CR amendments based on the user request
  • Close the CR
Patching
  • Perform UAT and production patching
  • Follow the SOP for the patching
  • Do pre-preparation for the patching
  • Follow up the change request and patch the server and components which are only listed in the change
  • Get user confirmation before proceeding to next step
  • Any issues or error report to the technical team
  • Follow up with user on the verification and testing signoff
Shift:
  • Its 24/7 shift work including weekends
  • Patching should be performed in the patching room at office
Ideal Candidate should have 1-2 years of expereince as L1/L2 Desktop support services.

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