Customer Care Intern

1 week ago

Singapore Thunes Full time

**Customer Care Intern - 3 months internship**

**About Thunes**

Thunes' mission is to help businesses and their customers around the world participate in the global economy by providing them fast and affordable cross-border payments. We interconnect banks, payment service providers, mobile wallet operators, money transfer operators and platforms to unlock opportunities for businesses and individuals alike.

By providing unparalleled emerging market coverage and smarter transfer solutions for cross border payments, we enable financial inclusivity for those who need it the most.

**Our Solutions**

We act as a trusted, neutral aggregator in a deeply fragmented industry. We offer end-to-end payments solutions to tackle the speed, cost-efficiency and accessibility challenges for emerging markets:
- Business payments- Remittance processing- Mass payouts- Virtual accounts / invoice payments

**Context Of The Role**

Reporting to the Head of Customer Care, the Customer Care Intern will be required to reorganize the Customer Care internal knowledge base (KB) and liaise with our support agents to ensure the KB meets their day-to-day needs.

**Key Responsibilities**
- Reorganize the existing internal knowledge base (KB) in Customer Care
- Work with the Customer Care team to understand their objectives and expectations on what is expected from the KB
- Liaise with the existing support personnel to ensure the KB is meeting their needs
- Organize the overall work in a plan with timelines to monitor and assess progress
- Be flexible enough to take on additional work from the Customer Care on an ad-hoc basis, where extra help or assistance is required

**What we are looking for**
- Must have intermediate to advanced skills in G Suite/MS Office Suite
- Must have at least average attention to detail, logical, numerical and verbal reasoning
- Process-oriented
- Good written and verbal communication
- Technically inclined
- Accent neutral, mature sounding voice
- Bachelor Degree / Fresh Graduate in Singapore

**Competencies**
- Integrity
- Adherence to rules and policies
- Problem Solver
- High attention to detail
- Ability to work independently with mínimal supervision.
- Analysis
- Ability to work well under pressure with a high degree of accuracy.
- Initiative
- Flexibility

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