Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Specialist - Your future position?
As a Customer Care Front Office Representative you will be the central link between the customer, operations, sales team and GBS to ensure the client's requirements are met in the most efficient and cost-effective way. You will build strong relationships with Customers, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

**Reporting to**: Customer Care Manager

**Location**: Pioneer

Main Responsibilities
Strategy design and execution
Execute Customer Care strategy and follow global guidelines

Project management
Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant

Subject matter expertise
Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
Actively work with the customer care team on customer intimacy and delivering superior customer experience
Day to day communication and collaboration with customers, operations, sales and GBS. Coordinate with relevant depart-ments to ensure orders are dispatched / delivered on time and manage customer expectations
Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
Prepare Debit and Credit notes, process quality notifications and Customer Returns
When applicable determine corrective action with the help of the Support Office and Control Tower
Manage customer expectations and building strong relationships
Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand plan-ning and stock positions and actively participate in demand planning meetings
Proactively ask for and act upon Customer feedback
Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
Identify the right communication method based on the sense of urgency and issue
Knows how to diffuse a difficult situation and get resolution with the customers
Follow the new Customer/product processes and contribute to improve New customer experience
Participate to Customer visits and presentations when required
Provide coverage and support accounts for other team members as necessary

You?
Are you someone who wants to grow and shape your own world? Who needs a new challenge and brings an excellent contribution to the company? Then come and join us - and improve your world.

**Key Requirements**:
5 years’ experience in Order management or relevant
University or Diploma
General understanding of customer service
SAP experience will be preferred
Self-motivated
Analytical skills on problem-solving
Good communication skill
Willing to learn and develop self within the company

**Our Benefits**:
Attractive package with benefits
Excellent opportunities for progressive learning and development
A creative team environment that will inspire you
Comprehensive healthcare plans
PTO and family leave
- LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.