Intern, Customer Care Centre

4 days ago

Singapore Rolls-Royce Full time $650 - $2,000
Job Description

Duration: January to May/June 2026

Allowance ranges from SGD 650 – SGD 2,000 (dependent on level of education)
Location: Tukang, Singapore

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.  

By joining Rolls-Royce in an Emerging Talent Programme, you'll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth. 

Position summary:
The Rolls-Royce Solutions Asia Customer Care Centre plays a vital role within the service department. The team supports customers and service partners in resolving engine-related issues, working to ensure quick engine recovery and minimise equipment downtime. They also perform data analysis, maintain strong client relationships, collaborate with technical teams across multiple countries and manage warranty claims.

What you'll be doing:

  • Supporting the resolution of major engine failure events by ensuring timely action and clear communication with all stakeholders

  • Contributing to the development of data analytics capabilities by identifying recurring engine issues and recommending proactive solutions to improve engine availability

  • Assisting in the creation of automation scripts to streamline the warranty claim process

  • Supporting daily operations, including monitoring Customer Care Centre (CCC) ticket progress, analysing customer satisfaction survey results in the SAP Cloud for Service (C4S) system, and tracking connected assets

  • Assisting in the end-to-end management of warranty claims

Who we're looking for: 

  • Students pursuing a degree in Computer Science, Data Science, or Engineering

  • Strong analytical skills and attention to detail, with a willingness to learn

  • Confident and effective communication skills

  • Proficiency in MS Office applications (Excel, Word, and PowerPoint)

  • Experience with automation tools such as Python or Power BI is a plus

  • Must be able to work on-site at the Tukang (Jurong) office

Our behaviours drive us - we put safety first, do the right thing, keep it simple and make a difference. We'll expect that of you, too. 

What we offer: 

  • A dynamic and challenging work environment

  • A company committed to developing you personally and professionally

  • Responsibility from day one in a fast growing and global company

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. 

Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. 
 

Closing date: 15th October – 15th November 2025.

ProgrammeCustomer and Services (Corp Intern)Job Posting Date03 Oct 2025; 00:10

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