Events Sales Executive

**Additional Information**
**Job Number**25069237
**Job Category**Sales & Marketing
**Location**Courtyard Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, 329568
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

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DUTIES AND RESPONSIBILITIES

**Event Planning and Coordination**
- Collaborate with clients to understand their event requirements, objectives, and budget.
- Coordinate with various hotel departments (e.g. F&B, Culinary, operations,) to ensure smooth event execution.
- Manage event logistics, including room setup, equipment rental, catering arrangements, and guest transportation, if necessary.

**Client Relationship Management**
- Act as the primary point of contact for clients throughout the event planning process, promptly addressing inquiries and concerns.
- Conduct site visits and provide detailed information about the hotel's facilities, services, and amenities.

**Sales and Marketing**
- Promote the hotel's event facilities and services to prospective clients.
- Responds to incoming catering opportunities for the hotel.
- Be able to negotiate and close on business contracts.
- Assist in the preparation of event proposals, contracts, and invoices.

**Event Execution and Supervision**
- Oversee all aspects of event setup, including seating arrangements, decorations, audiovisual equipment, and signage.
- Troubleshoot and resolve any issues or challenges that arise during events.

**Finance Management**
- Maximizes revenue by up-selling packages, food and beverage menus.
- Manages catering sales revenue and operation budgets.

**Understanding Markets & Maximizing Revenue**
- Identifies both F&B and catering opportunities to achieve personal and property revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, issues and concerns, to offer the best available options.

**Policies and Procedures**
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Providing Exceptional Customer Service**
- Services our customers in order to grow share of the account.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with F&B Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre
- and post-event meetings to understand client and group needs, obtain feedback on quality of product (e.g. rooms, meeting facilities and equipment, food & beverage), service levels and overall satisfaction. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company..

**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.

**JOB SPECIFICATION**

Educational /Academic Requirements : Diploma or Degree from an accredited university in Business Administration, Hotel and Restaurant Management or related

Experience : 2 years’ experience in sales and marketing or related professional area.

Specific Knowledge & Skills Required : Demonstrated skills in supervising a team, lodging sales experience, hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to o