Professional Digital Lead, Professionally Connected

As a Professional Lead, you will be working in Johnson & Johnson Vision APAC as a key member of the Professional Connected Commerce Team, to drive the Group’s ambition to establish disruptive Digital Business Model to reimagine eye health care for wearers and professionals through personalized digitally-connected experiences and precision solutions

This position will need to collaborate with Regional and Market Professional teams to design, develop and implement new innovative digitally connected commerce program that elevate and advance our digital presence, while also bringing J&J closer to our patients and customers..

Main areas of responsibilities:

- Deliver APAC Vision Care’s ambition and our business by driving professionals through personalized, digitally-connected services for consumer
- The incumbent will be in charge setting a clear goal & roadmap for professional-related digital services in PCC
- Identify each market environment & regulation, map suitable architype and co-design new services/scheme and enhance existing platform with market and global counterparts.
- Understand customer needs and shape convincing customer story with market leads to make PCC ecosystem widely accepted among each market’s professionals
- Based on identified roadmap, co-create and lead the development with BUIT for a seamless end-to-end connected ecosystem.
- Closely work among PCC consumer team to drive seamless experience for consumer via professionals
- Co-create with SI&A & IT team a solid Data analytics system & data roadmap which allows both diagnostic & advance analytics.
- Lead detailed planning with clear KPIs for each bucket of PCC in collaboration with local markets and regional stakeholders.
- Build a culture of data literacy and data-driven decision making across the organization in partnership with various functions and markets.
- Give no supervision to others.
- Under general or minimum supervision, performs duties in terms of stated objectives. Generally works out details within broad guidelines and exercises considerable initiative and judgment.

Note:
Responsibilities and accountabilities will vary for all positions and the scope of individual roles may not be limited to the contents of this position description. Procedures will define responsibilities from time to time and each manager is responsible for complying with these processes, which supplant any responsibility outlined within. As such, adherence to company procedures is also a responsibility of any roles encompassed within this Job Position Description.

**Qualifications**:
Minimum education required for competent performance:

- Degree in Marketing, Economics, Business or other relevant field

Minimum experience (number of month/years and type of work experience beyond formal education) required for competent performance:

- 7-10 years of experience of sales or marketing in field of B2B2C model and Customer success through digital product/platform
- Deep understanding of Omni-channel digital solution and B2B2C business model and how they connect with consumer and professional
- Demonstrated experience in developing and operating digital programs by leveraging input across multiple lenses; including professional and consumer insight, competitive, market environment
- Strong team player with good interpersonal skills
- Self-starter, independent, consumer and customer focused, resourceful, result oriented and have good follow-through
- Strong communication, influencing, and relationship building skills
- Ability to work and adapt in a dynamic environment whilst simultaneously delivering the plan
- Sales, Customer success experience is plus.
- Experience in medical industry is plus