Production Application Support Consultant

**Project description**:
Our client is the corporate and investment banking arm of The Group, world’s 12th largest bank by total assets.
We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

We are starting the decommissioning of our Kondor Plus trading platform for our Treasury business to transfer this activity to our main front office target platform (Orchestrade or OT). Orchestrade is already implemented for a large list of assets and business lines.
The DeKOT project (decommissioning of Kondor+ to migrate into Orchestrade) will migrate our worldwide cross asset treasury platform (all products) booked in several instances of Kondor Plus. We have created a team in Singapore to take in charge some part of the project (e.g. In-bound and out-bound flows of the platform for various systems or modules, API ). Performance and latency of those interfaces will be key for the success of the project.
With strong interactions with our Paris Head office team, the support analyst would work with the first BA team members and development team based in Asia in Singapore, our IT treasury team, business stakeholders in the region and our head office teams. The team will be fully allocated to this project and will be part of a multi sites project team.

As a support Analyst and business analyst in the pre migration phase, you will play a crucial role in bridging the gap between business user needs and technical solutions. You will work closely with stakeholders from both your IT Division and aligned treasury business line to define, document, and translate business requirements into actionable software specifications. You will be a key advocate for business value, ensuring that our software solutions meet the needs of our users and contribute to the overall success of our operations.

You will also be instrumental in optimizing the current procedures, ensure system resiliency with strong focus on continuous improvement. Provide support and mentor junior staff. Align yourself with bank’s initiatives and strategies.

Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API’s, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

**Responsibilities**:
Requests management (users and others IT teams)

Operations management

Application monitoring

Incident Management

Problem Management

Contribute to continuous improvement initiatives.

Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.

Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.

Flexibility to accept additional responsibilities and be able to multi-task.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.

Business analyst under the supervision of senior Business analyst during the deployment phase

**Skills**:
Must have

5-7 years of experience in Production Application Support of financial systems.

Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.

ITIL certification/knowledge.

Should be able to do SLA & KPI management, Client communication & interaction

Predictive analysis, consulting, escalation management

Risk analysis and project execution

Knowledge in Capital Market FO/BO environment is an advantage

Strong knowledge in Configuration Management

Knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.

Good knowledge of Microsoft Office

Careful observance of standards and processes

Excellent communication and interpersonal skills

Strong analytical or troubleshooting skills

Ability to work well under pressure

Autonomous, self-motivated and excellent team player

Strong perseverance and diligence towards attaining goals and effective time management

Self-starter and ambitious

Strong passion for production support and resiliency.

Appetite to follow technology trend and participate to communities.

Eagerness to learn and adapt in a dynamic software development environment.

Excellent problem-solving and ana