Application Production Support

1 week ago

Singapore SAVANT INFOTECH SOLUTIONS PTE. LTD. Full time

Role and Responsibilities Incident Response and Triage: Manage and monitor production support Mailbox and take appropriate actions on incoming cases. Create ticket if necessary Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries. Implement fixes and workaround: data patching, educate end users on workaround, configuration adjustments. Consult development teams for resolution if required. Escalate to relevant development teams if involved codes fixings or system enhancement. Schedule Maintenance Support: Communicate with external agency on the scheduled maintenance before and after maintenance. Apps testing after maintenance Ensure app services back to normal after maintenance Perform BAU Activities: Monitor performance and availability of applications Monitor successful runs of batch jobs Pre-requisites: Technical Skills Troubleshooting and analytical skills Knowledge of log analysis and debugging techniques Basic understanding of SQL and database querying Familiarity with monitoring tools and systems Understanding of application architecture and infrastructure Education/Professional Background IT-related degree or equivalent experience Experience in application support Knowledge of incident management Soft Skills Good communication skills (written and verbal)Strong problem-solving abilities Good time management and prioritisation skills Ability to work under pressure Customer service orientation Positive Attitude & Mindset Proactive approach to problem-solving Willingness to learn and adapt to new changes Team player with collaborative mindset Takes ownership of issues through to resolution Open to feedback and continuous improvement Shows initiative in identifying and suggesting process improvements #J-18808-Ljbffr

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