IT Application Manager and Production Support
6 days ago
Responsibilities Shift Rotas:• Needs to be flexible towards working hours. Shifts start as early as 6:30am Singapore time. Incident and Problem Management: Monitor the results and quality of the different software solutions and projects implemented in the organisation: Manage/Own P1/P2 incidents and problems end to end. Communicates with internal users and management over incidents and post-mortems. Diagnoses issues: establishes their root case. Initiates task force over critical incidents. Liaises with upstream and downstream systems support teams as appropriate. Direct Responsibilities Assist troubleshoot and resolving incidents and problems on supported application. Monitor and maintain system health and performance. Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise). Improve our monitoring and alerting tools to be more proactive on incident resolution and prevention. Contributing Responsibilities Monitor group mailbox, assigning/escalating appropriately. Adherence to Audit, Compliance and Risk guidelines. Knowledge Management and Documentation Documents support procedures on wiki. Provides support to end-users on how to use the application. Ensures Follow-the-Sun and regional support teams are continuously trained as required. Communicates a daily handover document to Follow-The-Sun support teams, where appropriate. Continuous Service Level improvement Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered: Ensures that all application support logs are fit for purpose, ie meaningful and actionable; Actively seeks reduction of dependency on manual interventions by support staff Implement self-recovery and automated detection of incident leveraging on learnings from past incidents. Technical & Behavioral Competencies Financial competencies: Good business knowledge of Rates, FX and Credit business and other fixed income products. Willing to learn and go outside the perimeter of knowledge. Technical Competencies: Proficient in python and SQL ITIL basic knowledge or understanding between incident tickets and problem tickets.
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Application Support Analyst
2 days ago
Singapore Neurones IT Asia Full timeYour job role is to: Technical expertise (70% ) - Be part of the team to provide Project Infrastructure Rollout and Technical Support: including systems architecture and design. - Contribute to project from start to production deployment - Infrastructure ordering/subscriptions on all Non-PRD/PRD environments - Application deployment on PRD environments such...
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Application Support Analyst
2 weeks ago
Singapore NEURONES IT ASIA PTE. LTD. Full timeWe are looking for an Application Support Analyst, and your role is as below: You'll support clients across APAC while ensuring platform availability for global users 24/7. The role requires an understanding of both technical infrastructure and client experience. Responsibilities Client-Facing Incident Management Own client-impacting incidents from detection...
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Singapore ITCAN PTE. LIMITED Full timeShift Rotas:• Needs to be flexible towards working hours. Shifts start as early as 6:30am Singapore time.Incident and Problem Management: Monitor the results and quality of the different software solutions and projects implemented in the organisation: Manage/Own P1/P2 incidents and problems end to end. Communicates with internal users and management over...
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Singapore ITCAN PTE. LIMITED Full timeShift Rotas Needs to be flexible towards working hours. Shifts start as early as 6:30am Singapore time. Incident and Problem Management Monitor the results and quality of the different software solutions and projects implemented in the organisation: Manage/Own P1/P2 incidents and problems end to end. Communicates with internal users and management over...
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Application Production Support
1 week ago
Singapore SAVANT INFOTECH SOLUTIONS PTE. LTD. Full timeRole and Responsibilities Incident Response and Triage: Manage and monitor production support Mailbox and take appropriate actions on incoming cases. Create ticket if necessary Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining...
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Application Production Support
2 weeks ago
Singapore SAVANT INFOTECH SOLUTIONS PTE. LTD. Full time $60,000 - $120,000 per yearRole and responsibilitiesIncident Response and Triage:Manage and monitor production support Mailbox and take appropriate actions on incoming cases.Create ticket if necessaryTroubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source...
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Application Production Support Engineer
2 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full time $80,000 - $120,000 per yearJob Title: Application Production Support Engineer (Contract )Employment Type: 12-Month Renewable Contract under NTT, based at client site ( a leading global bank )Join our team as an Application Production Support Engineer for a leading global bank in Singapore. You will support mission-critical banking applications running on large-scale, high-availability...
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Application Production Support, Ebanking
4 days ago
Singapore ANTAES ASIA PTE. LTD. Full timeContribute to IT initiatives for Antaes Asia clients - Provide L1/L2 Application support to Front Office users - Adhere to Service Level objective target - Ensure adherence to Application Production Support (APS) roster in terms of mailbox, webportal and hotline - Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays) - Escalate...
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Application Support
1 week ago
Singapore Adecco Full timeWe are looking for an Application Support - L2 Production with strong technical expertise and leadership skills to oversee IT operations, manage incidents, and ensure smooth service delivery. The role involves driving continuous improvement, coordinating across teams, and ensuring compliance with SLAs and ITIL processes. Leading Corporate Investment banking...
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Tivoli Application Support
7 days ago
Singapore Neurones IT Asia Full timeWe are looking for a Tivoli Expert for one of our clients. Your job scope is as follows: Overview Job Title: Global Talent Acquisition Specialist | Expert in Full-Cycle Recruitment & Employer Branding | Proven Success in APAC Regions Responsibilities Administer, configure, and maintain Tivoli Workload Scheduler (TWS) or equivalent workload automation tools....
