Application Support Analyst

20 hours ago

Singapore NEURONES IT ASIA PTE. LTD. Full time

We are looking for an Application Support Analyst, and your role is as below: You'll support clients across APAC while ensuring platform availability for global users 24/7. The role requires an understanding of both technical infrastructure and client experience. Responsibilities Client-Facing Incident Management Own client-impacting incidents from detection to resolution Manage client communications during platform issues Coordinate with Client Services for external communications Handle escalations from high-value institutional clients Manage service status page updates and client notifications Platform Monitoring and Performance Monitor real-time platform performance metrics (response times, API latency, throughput)Ensure 99.95% uptime SLA for internet-facing services Track client session management and authentication services Monitor CDN performance and geographic load distribution Oversee API rate limiting and throttling mechanisms Manage web application firewall (WAF) alerts and security events Digital Channel Support Support web trading portal issues (browser compatibility, UI/UX problems)Troubleshoot mobile application connectivity and performance Manage API client connectivity and integration issues Support white-label platform implementations Handle SSO/authentication issues across channels Monitor WebSocket connections for real-time pricing streams Client Onboarding and Integration Support technical onboarding for new API clients Provide connectivity testing and UAT support Assist with API documentation and integration guides Coordinate security reviews and penetration testing Manage API keys, certificates, and security credentials Support client migration to new platform versions Security and Compliance Monitor for suspicious activity and potential security threats Manage SSL certificate renewals and security patches Support compliance reporting for regulatory requirements Handle client KYC/AML system issues Ensure data privacy compliance (GDPR, local regulations)Platform Enhancement and Releases Coordinate zero-downtime deployments for 24/7 availability Manage A/B testing and feature flag configurations Support blue-green deployment strategies Validate client-facing features in UAT environments Communicate platform updates via client portals and APIs Manage backwards compatibility for API versions Technical and Behavioral Competencies Domain Knowledge Strong understanding of FX products and electronic trading Knowledge of corporate treasury and hedging workflows Understanding of multi-dealer platforms and aggregation Familiarity with regulatory requirements (MiFID II, best execution)Technical Skills - Essential Web Technologies: HTML5, JavaScript, React/Angular, REST APIs, WebSockets API Management: OAuth 2.0, JWT, API gateways, rate limiting Cloud Platforms: AWS/Azure services, container orchestration (Kubernetes)Monitoring: Datadog, New Relic, ELK stack, Grafana Databases: PostgreSQL, MongoDB, Redis for caching Security: WAF, DDoS protection, SSL/TLS, vulnerability scanning Programming: Python, Java, Node.js for automation and troubleshooting Shift Coverage 24/7 platform monitoring with shifts starting from 6:30 am on rotation Public holiday and weekend coverage for global markets On-call rotation for critical platform incidents #J-18808-Ljbffr

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