Application Production Support

2 weeks ago


Singapore SAVANT INFOTECH SOLUTIONS PTE. LTD. Full time $60,000 - $120,000 per year

Role and responsibilities

Incident Response and Triage:

  • Manage and monitor production support Mailbox and take appropriate actions on incoming cases.

  • Create ticket if necessary

  • Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries.

  • Implement fixes and workaround: data patching, educate end users on workaround, configuration adjustments.

  • Consult development teams for resolution if required.

  • Escalate to relevant development teams if involved codes fixings or system enhancement.

Schedule maintenance support:

  • Communicate with external agency on the scheduled maintenance before and after maintenance.

  • Apps testing after maintenance

  • Ensure app services back to normal after maintenance

Perform BAU activities:

  • Monitor performance and availability of applications

  • Monitor successful runs of batch jobs

Pre-requisites:

Technical Skills

  • Troubleshooting and analytical skills
  • Knowledge of log analysis and debugging techniques
  • Basic understanding of SQL and database querying
  • Familiarity with monitoring tools and systems
  • Understanding of application architecture and infrastructure

Eductional/Professional Background

  • IT-related degree or equivalent experience
  • Experience in application support
  • Knowledge of incident management

Soft Skills

  • Good communication skills (written and verbal)
  • Strong problem-solving abilities
  • Good time management and prioritisation skills
  • Ability to work under pressure
  • Customer service orientation

Postive Attitude & Mindset

o Proactive approach to problem-solving

o Willingness to learn and adapt to new changes

o Team player with collaborative mindset

o Takes ownership of issues through to resolution

o Open to feedback and continuous improvement

o Shows initiative in identifying and suggesting process improvements



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