L2 Production Support

1 day ago


Singapore D L RESOURCES PTE LTD Full time

Below are the must have requirement

Familiar with Open systems such as UNIX or LINUX

Have good banking domain knowledge

Posted good communication skills

Responsibility

Provide 24x7 production support onsite offsite

Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

Prioritize defects and plan for production release based on defect criticality or align with quarterly release

Follow up on defect and incident closure and meet incident closure KPI

Make sure system availability as per respective agreed SLA

Support EOD batch run

Provide support to System Engineers on server level patches upgrade as and when applicable

Ensure proper knowledge transfer (KT) from project development team before enhancement release

Domain Knowledge:

- Credit Origination
- ONESUMX Regulatory Reporting
- Treasury Products and Core Banking Products
- MS Dynamics CRM


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