L2 Support

7 days ago

Singapore Sagl Consulting Full time $90,000 - $120,000 per year

Job Summary

We are looking for a UNIX L2 Engineer to provide second-level support for UNIX/RHEL systems in a 24x7 environment. The ideal candidate will troubleshoot escalated issues from L1, collaborate with teams to implement resolutions, and support operational stability of enterprise systems.The role involves monitoring, troubleshooting, and supporting Unix-based systems in a Command Centre environment.

Key Responsibilities

  • Provide L2 support for UNIX/RHEL servers, ensuring high availability and performance.

  • Troubleshoot escalated incidents from L1 and resolve issues in a timely manner.

  • Collaborate with L1 and L3 teams to provide guidance, root cause analysis, and solutions.

  • Perform system monitoring, patching, and configuration management.

  • Follow ITIL processes for incident, problem, and change management.

  • Document incidents, resolutions, and operational procedures.

  • Participate in shift-based rotations to ensure 24x7 support coverage.

Required Skills

  • Strong knowledge of UNIX/Linux (RHEL, Solaris, AIX) administration.

  • Experience in L2 support and troubleshooting, including logs analysis and performance tuning.

  • Familiarity with shell scripting (Bash, Python, etc.) for task automation.

  • ITIL Foundation certification is mandatory.

  • Experience working with L1 teams to escalate and resolve issues.

Preferred Skills

  • Knowledge of storage, backup, and network basics.

  • Experience in ticketing systems and ITSM tools.

  • Familiarity with cloud or virtualization environments (AWS, VMware, Nutanix).

  • Exposure to system tuning, capacity planning, and advanced troubleshooting is preferred

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