L2 Production Support

3 days ago

Singapore NEARSOURCE PTE. LTD. Full time

Mandatory Skills

**Responsibilities**:

- Support the bank’s blockchain platform projects and enhancements.
- Collaborate with the Project Manager and Subject Matter Experts to develop technical solutions and plans based on requirements from Business and Application teams.
- Provide L2 support for the digital asset trading platform and custody services.
- Work in shifts to provide 24/7 on-site or on-call support.
- Manage incident and problem resolution.
- Use root cause analysis techniques to identify and resolve complex system issues.
- Follow up post-resolution to ensure problems are fully resolved.
- Drive continuous system improvement, including eliminating TOIL, automating jobs, and performance tuning.
- Proactively manage production services by monitoring availability, latency, throughput, user journeys, and overall system health.
- Ensure timely resolution of daily production tickets and track their progress until closure.

**Personal Requirements**:

- At least 8 years of overall experience, with a minimum of 4 years in the delivery and maintenance of digital custody and exchange systems.
- Strong knowledge of Linux, OCP, AWS, Iboss, MariaDB, OracleDB, IBM MQ, AMQ, and technical components such as app servers, SLB, firewalls, volume manager, file systems, DNS, clustering, SSH, VPC, VIC, caching, etc.
- Experience with FIX messaging protocol, client onboarding, and session management.
- Hands-on experience with SVN, Jenkins, and JIRA.
- Ability to detect and resolve issues quickly.
- Experience in production support processes and release management.
- Proven leadership capabilities across teams in different locations.
- Availability for 24/7 support due to the real-time nature of transactions.
- Familiarity with various system interfaces used in banking.
- Knowledge of blockchain node management is a plus.

**Kindly take note of the following details for shift work**
- Allowance should be included in the monthly hiring rate.
- Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)
- Shift Timing- Morning shift 6am to 3pm
- General shift 9am to 6pm.
- Afternoon shift 2pm to 11pm
- Night shift 10pm to 7am.
- Need to support including night shift, weekends and public holidays (rotational)

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