Portfolio Support, Operations Lead

As a Portfolio Support, Operations Lead, you are an integral part of the Founders Team at Iterative. Your users are the founders in whom Iterative has invested. The success of the Iterative Founders Team is measured by the number of founders we assist and the extent to which we help them.

**What You'll Do**:
Our objective is to help the founders we invest in. Your responsibilities encompass:

- Designing, launching, and testing various systems and processes to support founders in our portfolio at scale. This will be the **_primary_**_ scope_ of your role and includes, but is not limited to:

- Enhancing the process of introducing founders to investors.
- Streamlining effective communication and managing support requests from all portfolio companies.
- Execute projects and initiatives from ideation to implementation, with the goal of enhancing value for founders, before scaling them.
- Serve as the primary point of contact for assigned portfolio companies, offering them a channel and point of contact for their outreach and assistance needs.
- Cultivating strong relationships with assigned portfolio companies, gaining insights into their strategic priorities, and proactively connecting them with resources within the Iterative community.

**Who You Are**:

- You may have held roles that require you to interface and align various stakeholders such as Chief of Staff, Customer Success and/or Operations.
- You have either been a Founder or have directly reported to Founders in a startup, addressing entrepreneurial challenges. Your ability to empathize with and understand the Founder's experience is essential.
- You are a creative problem solver with a positive outlook. Challenges and problems are viewed as opportunities by you.
- Embrace the generalist mindset: doing whatever it takes to successfully go 0 to 1 and get new initiatives off the ground.
- Interest in learning and working in our no-code infrastructure using tools like Airtable and Zapier.
- You are driven by metrics and comfortable with measuring the effectiveness of all your initiatives.
- You have strong communication skills—whether verbal, written, or in presentations.

**About Iterative**:
Iterative is an accelerator that invests exclusively in startups in Southeast Asia. Founded in March 2020 by Hsu Ken Ooi and Brian Ma, Iterative has raised $65M across 2 funds, invested in 65+ companies, 120+ founders and the total value of Iterative companies is now worth $1.2 billion.

Our investors include Cendana, K5 Global, Village Global, Goodwater Capital with participation from a large network of Silicon Valley founders and execs including Arash Ferdowsi (Dropbox), Achmad Zaky (Bukalapak), Andrew Chen (General partner a16z, Uber), Qasar Younis (Former COO YC, Applied Intuition), David Shim (Foursquare), Kum Hong Siew (Head of Airbnb Asia), Moses Lo (Founder, Xendit), and many more.

Iterative, as an organization, has 4 distinct functions and as a result, a team for each function.
- ** Recruiting** - Find startups for Iterative to invest in
- ** Investments** - Decide whether Iterative should invest in a startup
- ** Iterative Founders** - Help the founders Iterative has invested in
- ** Support** - Make Iterative a first class organization

Iterative is currently a team of 10 and growing quickly across each of these teams.

**Vision**:
Increase the GDP of Southeast Asia through entrepreneurship.

**Values**:
These are the Iterative values. They’re not for everyone but if they speak to you, you might be just what we’re looking for.
- ** Iterate or Die** - We take this literally. Ship early, get continuous feedback, and boldly experiment. If not the organization will die.
- ** Empathy is Our Competitive Advantage** - Our success depends on our ability to empathize with other people in the organization and the community.
- ** Be Realistically Ambitious** - The best strategy for making a big impact is to be realistic, have a plan and be ambitious.
- ** Responsibility is a Privilege, Not a Right** - Being part of Iterative means being given responsibility for a part of our business. Be a good steward of that responsibility by being accountable, diligent and open-minded.