Opera Business Analyst

1 week ago


Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time

We’re looking for a **Business Analyst with deep Opera PMS expertise**to join our IT division and play a key role in driving digital transformation for our hospitality business. If you’re passionate about solving problems, improving processes, and creating seamless guest experiences, this role is for you.

**What You’ll Do**:

- Lead **business analysis**for Opera PMS (Front Office, Reservations, Housekeeping, Cashiering, Night Audit, etc.) and translate needs into actionable solutions.
- Partner with business users, IT, and vendors to deliver upgrades, integrations, and enhancements.
- Troubleshoot system and operational issues, ensuring smooth day-to-day operations.
- Support testing (UAT) and documentation, ensuring solutions are delivered with high quality.
- Drive **process improvements and digital transformation**initiatives across hotel operations.

**What We’re Looking For**:

- **5+ years**as a Business Analyst, System Analyst, or similar IT role.
- **3-5 years’ hands-on experience with Oracle Opera PMS**(Opera Cloud is a plus).
- Strong background in **system configuration, troubleshooting, and integrations**.
- Familiarity with Agile/Waterfall methodologies.
- Experience in **hospitality, integrated resorts, or e-commerce systems**is a strong advantage.
- Excellent communication and stakeholder management skills.
- Strong problem-solving mindset with the ability to balance business and technical needs.

**Why Join Us?**:

- Be part of a **strategic IT team**leading innovation in hospitality.
- Work in a role that directly impacts **guest experience and operational efficiency**.
- Collaborate with diverse stakeholders and vendors on exciting, large-scale projects.
- Grow your career in a fast-paced environment that values **Customer First, Innovation, and Ownership**.



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