Business Analyst

You'll play a crucial part in identifying opportunities for process improvement, collaborating with technical teams to solve complex problems, and engineering viable solutions that align with both business objectives and architectural standards.
- This position directly contributes to Company’s strategic goals by driving digital transformation, enhancing customer experience, and supporting our agile delivery and innovation efforts.
- This involves ensuring the system meets operational needs for Front Office, Reservations, Housekeeping, and other departments, enabling seamless guest service delivery and operational efficiency.
- As a Business Analyst, you will be responsible for understanding and translating business needs into effective IT solutions, ensuring alignment with Company's strategic objectives and a strong focus on enhancing value.

Your responsibilities will fall into these core areas:
1. Strategic Business Analysis & Design Thinking.

Needs Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective.
- Opportunity Identification: Identify strategic opportunities for business process improvement, automation, and digital transformation initiatives that deliver significant Impact.
- Facilitation: Expertly facilitate workshops, brainstorming sessions, and stakeholder interviews to uncover root business problems and collaboratively define potential solutions.

2. Requirements Engineering & Documentation
- Requirements Translation: Translate high-level business needs into detailed, clear, concise, and testable business requirements (both functional and non-functional), user stories, and comprehensive use cases.
- System Administration & Configuration: Configure and maintain Opera PMS modules relevant to hotel operations (Front Office, Reservations, Cashiering, Housekeeping, Night Audit, etc.).
- Operations Support: Provide day-to-day support to hotel teams for Opera-related issues and workflow improvements.
- Troubleshoot and resolve technical or operational issues quickly to minimize downtime.
- Integration & Projects:

- Support integration of Opera with various sub-systems, eg: key card system, payment gateways, housekeeping system, etc. Coordinate with IT and vendors for system upgrades, patches, and module implementations.
- Compliance & Reporting: Maintain system security in compliance with hotel IT and data protection policies.
- Documentation Management: Develop and maintain thorough documentation, including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and User Acceptance Testing (UAT) plans, taking Ownership of documentation quality.
- Alignment & Feasibility: Ensure all requirements are meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape.

3. Process Optimization & Problem Solving.
- Process Analysis & Improvement: Analyze existing business processes to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future-state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact.
- Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components.
- Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals.
- Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards.
- Development Support: Provide continuous support to the development team throughout the entire software development lifecycle, clarifying requirements and efficiently resolving any issues that arise.
- Stakeholder Engagement & Quality Assurance.
- Liaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear, consistent, and proactive communication across all project phases.
- Expectation Management: Manage expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors, fostering strong Collaboration.
- Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum.
- Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements.
- Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience.

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