HR Services Associate

HR Services Associate
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

**Responsibilities**
- Support the APAC Benefits, Rewards, Payroll operations team to achieve operational excellence
- Handles and resolve Rewards and Payroll related escalations
- Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility
- Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s)
- Appropriately documents case details and relevant information in the case management system
- Coordinate in between different HR operational team to ensures and maintains data quality of employees’ information in HRIS (Workday) and ServiceNow
- Addresses operation issues and provides regular feedback to team members
- Perform various type of report

Operational Excellence
- Responsible for the knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR library
- Understands and executes on SLA and KPI's
- Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines
- Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirements
- Ensures data accuracy and integrity with all transactions, communications and stakeholder support

Project Management
- Participate in global projects
- Provide support to translation validation as needed

**Qualifications**
- Minimum 3 years working experience in human resources operations, preferred in hi-tech company and experience in APAC region
- Experience in HRIS data maintenance experience. Knowledge of Workday is preferred
- Good understanding of HR payroll process
- Team oriented, detailed oriented, and procedures
- Problem solving and resourceful, self-driven and ability to work independently
- Must exhibit strong security and confidentiality practices
- Proactive, meticulous and committed
- Good team player and able to work with staff at all levels
- Proficient in English

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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