Project Specialist
2 weeks ago
Central Provident Fund Board
- Contract
Closing on 30 Sep 2025
**What the role is**
- At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and ing new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF Together, let's redefine possibilities and leave a legacy that echoes for generations.
**What you will be working on**
- We’re seeking a collaborative leader to oversee our Resource Planning team within the Service Strategy, Analytics, and Resource Management Unit of the Customer Relations Group. In this role, you will leverage data-driven insights to shape the future of CPF Board’s service delivery. If you’re passionate about transforming data into actionable strategies, driving impactful decisions, and leading a high-performing team, this is the opportunity for you. In this role, you will: - Forecast the Future: Build and maintain models that predict service demand using historical data and relevant indicators. Your forecasts will help teams plan more accurately for the short and long term. - Drive Insightful Planning: Work with stakeholders to forecast manpower and budget needs across various service touchpoints. You’ll dig into policy changes, customer journeys, and service channel capacity to ensure our planning is precise and effective. - Shape Strategic Direction: Conduct research on global trends, demographic shifts, and potential future scenarios. Use this insight to develop long-term resource plans and help the organisation stay one step ahead. - Lead Service Feedback and Improvements: Gather feedback from our service frontliners that help to enhance the customer experience and operational efficiency. - Collaborate with Policy and Frontline Teams: Build strong relationships with policy and service teams. Understand their capacity and challenges and help them optimise resources through regular dialogue and support. - Partner on Policy and Design: Work closely with policy and business owners to analyse demand patterns, assess the impact of upcoming changes, and shape upstream service designs that manage demand more effectively.
**What we are looking for**About**Central Provident Fund Board**This job is closing on 30 Sep 2025.
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