Operation Lead

5 days ago


Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways

**Responsibilities**:

- 24/7 on-call responding to service incidents.
- Oversee day-to-day NOC operations encompassing network surveillance, incident management, change management etc for submarine cable system, mobile, broadband, TV, fixed Voice and facilities.
- Manage escalation from the overseas partners and internal stakeholders for circuit/submarine cable failure.
- Prepare and execute network performance dashboard reporting for special events like National Day Parade, Christmas & New Year celebrations, General Election etc.
- Drive process improvement and automation to continually improve NOC operational efficiency.
- Upkeep NOC’s standard operation processes (SOP) and troubleshooting guide.
- Upkeep submarine cable performance statistic in preparation for the annual O&M meetings (local and overseas) for Singtel managed cable systems (Unity, SJC, SMW3 and TIS).
- Manage the shift duty roster.
- Conduct training for new joiners to ensure a smooth onboarding & transition process.
- Cover the duty of Ops Manager in the absence of his absence.
- Degree in Telecommunication/Computer Science Engineering.
- Minimum 5 years of NOC experience and/ or operation experience preferably in Telco industry.
- Ability to assess & identify faults, prioritize, respond and escalate accordingly.
- Strong knowledge in ITIL, preferably ITIL4 certified & Lean Six Sigma.
- Peferably familiar with IMDA regulatory framework and policies.

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.


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