IT Service Desk Engineer

**Job Highlights** - EVERY 6 MONTHS BONUS - MONTHLY CASH COMMISSION - EDUCATION PROVIDED - Attend to walk-in and incoming phone enquiries - Accurate handling of cash float, while ensuring that credit card, cash and charges are all balanced - Update customers of the service/ repair schedule and vehicle collection - Ensure reception area is tidy and always...

Key ResponsibilitiesManage and lead the Service Desk team to deliver 1st-level technical support.Act as the escalation point for unresolved cases and provide guidance to the team.Promote a customer service culture to ensure high satisfaction across all support channels.Report to Service Desk Managers on issues that may impact SLAs and recommend action...

Scope of services 2. Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner 3. May be required to cover onsite support as and when necessary. 4. Any other administrations where required. **Requirements**: - At least 1 year of experience in a service desk environment - Willing to work on...

Description Job SummaryThis role serves as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools. The SME will also support and administer Microsoft 365 (M365) environments, including user

Job Summary This role serves as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools. The SME will also support and administer Microsoft 365 (M365) environments, including user

Key ResponsibilitiesMonitoring & Evaluation: Review calls, emails, chats, and incident logs to assess agent performance against quality benchmarks.Feedback & Coaching: Provide constructive feedback to agents (1:1 and group) to enhance customer service, communication, and technical accuracy.Trend & Data Analysis: Identify recurring issues, performance gaps,...

**Shift Pattern Description** 12-hour shift work **12-hour shift**: - Working Hours: - 12-hour day shift from 7:30 am - 7:30 pm. - 12 hours night shift from 7:30 pm - 7:30 am. - Rotation of 2 days’ work and 2 days’ rest, regardless of Saturday, Sunday and Public holidays. - Shift allowance will be compensated. 8.5 hours Shift work **Core rotating...

Location: Ang Mo Kio / Bedok / Depot Rd (Bukit Merah) **Salary**: Between $2,700 to $3,100 per month depending on working hours/ experience and location Working days: Either Core rotating shift / 12 hours shift **Responsibilities** - Troubleshoot and resolve first-level incidents and escalate complex cases to Level 2 support - Log, track, and manage all...

Salary Range: Up to SGD 3,000Job Description:Provide first call resolution via phone/email for IT incidents.Troubleshoot and escalate issues to L2 engineers when needed.Track cases, update customers and ensure closure within SLA.Assist with Active Directory password resets and MS Outlook support.Deliver a great customer experience every time.Job...

Key ResponsibilitiesProvide first call resolution via phone/email for IT incidents.Troubleshoot and escalate issues to L2 engineers when needed.Track cases, update customers and ensure closure within SLA.Assist with Active Directory password resets and MS Outlook support.Deliver a great customer experience every time.RequirementsDiploma in IT or related...