Level 1 Service Desk Engineer
1 week ago
Location: Ang Mo Kio / Bedok / Depot Rd (Bukit Merah)
**Salary**: Between $2,700 to $3,100 per month depending on working hours/ experience and location
Working days: Either Core rotating shift / 12 hours shift
**Responsibilities**
- Troubleshoot and resolve first-level incidents and escalate complex cases to Level 2 support
- Log, track, and manage all incidents to ensure timely resolution and updates
- Maintain full ownership of tickets until closure
- Ensure clear and accurate documentation of all incidents and steps taken
- Classify and prioritize incidents effectively; manage customer expectations professionally
- Alert Team Leads to abnormal trends or call surges
- Able to travel to site if required
**Requirements**:
- Minimum Nitec or Diploma in IT-related disciplines
*
- Strong understanding of Windows OS, Active Directory, Microsoft Outlook, and basic mobile support
- Customer-centric mindset with excellent communication skills
- Willingness to commit to shift-based work post-training
- COMPTIA A+ is a bonus
**Application Process**: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply.
**U3 Privacy policy for job applicants**:When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes
**Job Type**: Contract
Contract length: 12 months
Pay: $2,700.00 - $3,100.00 per month
**Education**:
- Professional Qualification (required)
**Experience**:
- IT Help desk support: 1 year (required)
Work Location: In person
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