Hotel Front Office Executive Dhoby Ghout #ec
2 days ago
**Highlights**:
- Location: Near to Dhoby Ghaut MRT
- Salary: Up to $2600
- Working hour: 3 rotation shifts
- Benefits: AWS, performance bonus; The client who is a hotel near to Dhoby Ghaut MRT is looking for Front Office Executive to ensure smooth and efficient operation of the Reception Counter
**Challenges**:
- To provide courteous and efficient service and whenever possible, to comply with each and every guest’s requests.
- To build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.
- To be responsible for the assignment and blocking of rooms for arrival guests, particularly VIPs guests and Groups.
- To be responsible for the preparation of all the necessary materials, Registration Card, Welcome Folder, Fruit Basket, Cake, Key and etc. prior to VIPs guest arrival.
- To work closely with Duty Manager, Reservation and Sales personnel on all VIPs reservation.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To ensure that all reservations and cancellation are processed efficiently.
- To keep up to date with room prices and special offers in order to provide accurate information to guests.
- To report any maintenance, breakage or cleanliness problems to the relevant Manager.
- To adhere to all fire safety procedures and to assist in the evacuation process in the event of fire.
- To conduct On the Job Training and provide guidance to junior staff.
- To frequently checks on all hold mails, faxes, messages and hold-for-collection items to ensure that the guests receive them on time.
**What it Takes**:
- experience in front desk service.
- Knowledge of OPERA system would be an advantage.
Chin Long (R23116697)
**Job Types**: Full-time, Permanent
Pay: $2,400.00 - $2,600.00 per month
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Work Location: In person
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