Regional Account Director

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Regional Account Director is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client throughout the Asia Pacific region, achieving the Client’s regional outsourcing objectives of cost savings, consistency and risk management.

MAJOR RESPONSIBILITIES

LeadershipEstablishes the vision and strategy of the regional account plans and ensuring the client receives exceptional delivery
Understand the client’s key business drivers, focus the team to ensure those priorities are aligned with our deliverables
Ensures the account team is high performing
Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition

Client/Stakeholder ManagementServes as single point of contact for Jones Lang LaSalle’s regional service delivery and escalation point
Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
Manage relationships with key stakeholders in the Client’s organization
Develop and implement a business plan which meets the Client’s outsourcing and Jones Lang LaSalle’s objectives for the account
Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services

Financial Management
Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
Meet the agreed growth targets for the account.
Look for opportunities to cross-sell services.
Responsible for collection of fees from client and tracking of outstanding payments.
Contract ManagementEnsure adherence to the contract
Responsible for the achievement of key performance indicators, service levels and other measures as contracted
Implement and manage the change control process
Manage the governance process for the account

Operations
Responsible for direct management of all resources involved in the delivery of services. Eg. recruitment, performance assessment etc.
Actively manage the professional development of all direct reports
Prepare and implement a Succession Plan for the account
Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
Develop and implement standard operating procedures and processes for the account
Develop, implement and manage all regional initiatives and programs for the account
Drive client specific initiatives such as savings targets, benchmarking and best practices
Source, transfer and implement best practices to the account
Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
Establish consistency in the monthly reporting in each country
Prepare regional reporting to the satisfaction of the Client

**CANDIDATE SPECIFICATION**: KEY SELECTION CRITERIA

Ideal Experience

Minimum 10 years’ experience in Facilities Account Management
Tertiary qualifications in Facilities Management / Engineering will be advantageous
Has handled complex account structures, either running multiple teams, across multiple locations and countries
Has experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escala