Helpdesk Agent

1 week ago

Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

**Responsibilities**
- Handle customer queries and provide excellent service to customers
- Possess knowledge over a board spectrum of terminals in order to assist different customers need. Training will be provided.
- Ensure information has to be accurately updated in system.

Tasks include:

- Reporting of Fault Call & troubleshooting via HelpDesk
- Provide daily communication of faults call reports to the Banks.
- Merchant enquiry & report terminal issue
- Operation support : Daily Scheduling of jobs, QC Checks, etc
- Report Preparation: Tally data and make sure accuracy before submission to relevant parties. Preparation of billing report, monthly, bi-monthly report for internal teams.
- Coordination between vendors.
- Work order preparation.

**Requirement and Qualification**
- Diploma/Nitec in any discipline.
- With min. 2 years work experience.
- IT Helpdesk/ Call centre experience will be added advantage.
**- Must possess good attitude and work ethics.**
**- Good attendance record and a responsible person.
Location: Kaki Bukit (nearest MRT: Ubi)

Work Hours: Monday to Friday 9am to 6pm

**Additional: Mobile Standby (with allowance)**

One week in a month

Monday to Friday 6pm - 10pm

Saturday / Sunday / Public Holidays 9am to 10pm

Location : Kaki Bukit
- This position is an excellentopportunity for a dynamic individual. It comes with challenges that will mould your capabilities and reveal your potential.
- If you are driven and ready to take your career forward, this position is for you. Great career exposure awaits in this exciting role.

**HOW TO APPLY**:
**YOUR SUCCESS IS OUR ACHIEVEMENT
Notice:
Cessation of Collection of full NRIC Numbers:
Kindly ensure your resume provided to us **does not contain **your full NRIC number and full home address.

  • IT Helpdesk Agent

    5 days ago

    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...

  • 24x7 Helpdesk Agent

    2 weeks ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    This is a 12 months contract assigned to our client **Work Location**: near Commonwealth MRT **Salary Range**: $2,800 - $3,400 **Job Description**: 1. 24x7 helpdesk agent - 12 hours shift 2. Mainly 7pm to 8am or 7am - 8pm on weekends. 3. Work 3/4 shift a week and rest 4 days 4. Shift allowance of $150 per month. 5. English speaking 6. O levels and...

  • Service Helpdesk Agent

    1 week ago

    Singapore IT Solution Pte Ltd Full time

    Service Helpdesk Agent – IT Firm IT Solution Singapore is currently looking to appoint a Service Helpdesk Agent to join their company IT team in Singapore office. IT Solution Pte Ltd aims to be the leading Singapore-based firm for corporate IT service that provides One-Stop Solution services for our clients. We are a young and dynamic company specializing...

  • IT Helpdesk Agent

    1 week ago

    Singapore IT Solution Pte Ltd Full time

    An IT service provider in Singapore is seeking a Service Helpdesk Agent to enhance their customer support team. The role involves resolving customer inquiries, documenting issues, and coordinating service requests efficiently. Ideal candidates should possess a diploma and have relevant experience in customer service, alongside strong communication skills and...

  • IT Helpdesk Agent

    1 week ago

    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...

  • IT Helpdesk Agent

    1 week ago

    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...

  • IT Support Helpdesk

    2 weeks ago

    Singapore SIMPLIFIED TECHNOLOGY PTE. LTD. Full time

    **1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

  • IT Support Helpdesk

    5 days ago

    Singapore Simplified Technology Pte Ltd Full time

    1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled efficiently,...

  • Helpdesk Agent

    5 days ago

    Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time

    Provide comprehensive IT Helpdesk support to remote offices and users, ensuring efficient resolution of technical issues. - Deliver prompt assistance to all levels of the business organization, including top executives, addressing their IT-related concerns effectively. - Administer and troubleshoot Windows and macOS computers, maintaining optimal performance...

  • Helpdesk Lead

    6 days ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 **Job Description**: 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs...