Head of Fulfilment

2 days ago

Singapore Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

The Head, Fulfilment is responsible for leading the launch and scale up of the business, which includes defining go-to-market strategy and building a strong, high-performing team to grow the business. This is a cross-functional, hands-on role which encompasses P&L ownership and end-to-end responsibility over in-country strategy and execution.

**Responsibilities**:

- ** Strategy**:

- Partner the Ninja Van SG Commercial team in driving the strategic direction for the warehousing and fulfilment vertical in Singapore based on the understanding of market conditions and competitive landscape
- Be responsible for P&L performance of the vertical, including strategic planning, budgeting and management reporting
- ** Solution and Product Development**:

- Own end-to-end solution and product development for warehousing and fulfilment service
- ** Key Account Management**:

- Lead the KAM team and drive retention through strong operational reporting, customer support/service and account servicing
- ** Operations Management**:

- Oversee end-to-end operations to ensure smooth running of the business by developing, monitoring and implementing robust operations processes with strong functional and specialist support from the regional team
- Drive for operational and cost efficiency across all aspects of the business to achieve market leading cost structure and consistent product quality

**Requirements**:

- 6-10 years of relevant experience, which should include leadership roles (with P&L responsibility) within operations, commercial and key account management functions, in a similar high-growth, fast-paced environment
- Strong understanding and demonstrated interest in e-commerce logistics, in particular warehousing and fulfilment, would be highly advantageous
- Strong track record of delivering on overall P&L performance
- Excellent commercial acumen and analytical skills with a logical, structured and data-driven approach to identifying, scoping and solving problems, comfortable working with financial data and large data sets
- Excellent stakeholder management abilities, with experience managing senior internal stakeholders and external partners
- Experience building, coaching, and leading high-performing teams
- Excellent communication skills in English (both verbal and written) and local language

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