Senior Executive, Life

3 days ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Senior Executive, Life & Shield Claims.**

**Principal Responsibilities**
- Handles the claims assessment including claims processing and claims investigation and be able to decide on claims independently
- Handles customer service by communicating effectively and promptly with policyholders/claimants/financial consultants/doctors/nurses/vendor/customer service staff and internal staff on claims or related work matters, and ensure customer satisfaction in the services provided
- Ensure prompt and accurate service deliverables for claims processing, payment of claims and claims letters
- Handles Projects and System Enhancements on Life Claims and Shield Claims. The job includes attending meetings, participate actively in discussions, prepare BRS, Test Scenarios, all pre-UAT preparation activities, User Acceptance Testing (UAT) etc
- Work as a team and provide support to the dept. when staff are on leave, on course or on medical leave
- Other job tasks assigned by HOD as and when required

Requirements

**Requirements**:

- 2 to 6 years of working experience in life insurance company
- Life and /or Shield Claims experience is preferred
- Good insurance knowledge is an advantage
- Good interpersonal and customer servicing skills
- Good communication skills and proficient in English Language
- Ability to adapt to changes quickly and have a positive mind-set
- A matured person with integrity, and a good attitude
- Diploma or degree holder

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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