Customer Service Contracts Representative

**Location**

Singapore, Central Singapore

**Job Type**

Full Time

**Salary**

$4,500 - $9,000 Per Month

**Date Posted**

1 hour ago

Additional Details

**Job ID**

5374

**Job Views**

1

**Job Description**:
Roles & Responsibilities

Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance, and government an aggressive edge by connecting them to a dynamic network of news, people, and ideas. To do that, we need a constant flow of ideas, energy, innovation—which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks. Be a part of an organisation that is entering new markets, launching new ventures, and pushing boundaries. Our ever-expanding array of technology, data, and news and media services nurtures innovation and empowers clients—and offers nearly limitless opportunities for career growth.
**What’s the role?**

Our Contracts Team is responsible for the management and implementation of all customer legal documentation for Bloomberg products. You will be part of our ongoing effort to provide our clients with excellent customer service. If you are a dynamic and highly motivated individual, then we are looking for you to join our Contracts department.
**We’ll trust you to**:

- Receive and analyze Service Order Requests (SORs) - check that all the data is accurate and determine which paperwork is required to be sent to clients as necessary
- Maintain global agreements and customer legal entity databases ensuring appropriate documentation is signed by the clients and that database integrity is maintained
Partner with Bloomberg Sales, Operations, Accounting, Installations and Negotiations teams to ensure extraordinary customer experience
- Manage projects - track project milestones and report back to all stakeholders (projects may vary from internal system enhancement testing to account name changes of large clients due to company merger/acquisition)
- Liaise with Engineering to design, implement, and test new functionality (e.g. enabling clients to sign contracts electronically using the Bloomberg online platform)
- Work closely with global counterparts to drive projects and maintain smooth cross regional operations
- Provide exceptional customer service by assisting all clients with contract related inquiries that ultimately contribute to the finalization of the sales process
- Mitigate risk for Bloomberg and our customers by providing stewardship on contracts related processes and implementing policy guidelines
- Effectively communicate between different internal and external partners, liaising on issues and resolution times (e.g. Sales, Legal, Accounting, Tech Support)
- Demonstrate analytical thinking - think ahead to identify next steps and consequences of events or actions and evaluate whether arguments or cases are complete and sound
**You’ll need to have**:

- Excellent written and communication skills in both Korean and English to support Korean speaking clients and English speaking clients across the globe (primary region of coverage: APAC)
- Demonstrated experience in customer service roles (interacting with both internal and external clients - customer support or sales/account management roles)
- Demonstrated experience in developing, maintaining, and managing client expectations
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Drive and energy to produce results and exceed expectations
- Demonstrated continuous career growth within an organisation
**We’d love to see**:

- Contracts knowledge
- Internship experience
- Experience using the Bloomberg Professional Service (the Terminal)
- Ability to understand IT business systems (e.g. SAP, Kofax)
**If this sounds like you**:
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate and are inclusive of age, disability, colour, gender, gender identity, marital status, national origin, race, religion and belief, parental or caring status, pregnancy or maternity/parental leave, sexual orientation, veteran status.Tags

customer

service

contracts

representative

korean

speaker

singapore