Customer Service Representative

2 weeks ago

Singapore ENDURING VISION CAPITAL PTE. LTD. Full time

Overview:
As a Customer Service Representative for our esteemed venture capital group, you will play a pivotal role in delivering exceptional service to our investors, entrepreneurs, and stakeholders. You will be at the forefront of managing inquiries, providing information, and ensuring a seamless experience for our valued clientele. This role requires a strong blend of communication skills, and a proactive approach to address the diverse needs of our stakeholders.

**Responsibilities**:
Serve as a liaison between the venture capital group and external parties, ensuring accurate and timely responses to queries.

Assist in managing investor relations, including updating them on fund performance, investment opportunities, and related communications.

Maintain a comprehensive understanding of the venture capital industry, investment strategies, and fund portfolios to effectively address inquiries and provide knowledgeable assistance.

Handle and resolve customer complaints or issues, escalating when necessary to ensure timely and satisfactory resolution.

Maintain accurate records of interactions and transactions using CRM systems or designated tools.

Contribute to the continuous improvement of customer service processes and procedures by identifying areas for enhancement and proposing innovative solutions.

**Job Types**: Full-time, Contract

**Salary**: $1,800.00 - $2,500.00 per month

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Singapore 048619 (required)

Ability to Relocate:

- Singapore 048619: Relocate before starting work (required)

Work Location: In person

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