Partnership and Customer Success Manager, Global

2 weeks ago

Singapore HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as a** Partnership and Customer Success Manager, Global Platforms.**

**Principal Responsibilities**
- Lead and identify external partnership & collaboration opportunities to support delivery of the HSBC Platforms strategy in the Embedded Banking space.
- Encourage and enable constructive cross country and cross business collaboration
- Be familiar with industry trends, clients' needs and maintain a working knowledge of HSBC platforms’ products and services
- Proactively work with the Partnerships team to identify strategic opportunities
- Identify and analyse processing issues with client impacts, consistently communicate situational status and resolution, and advise on performance both internally and externally where possible
- Provide information and direction to clients regarding HSBC products, tools and services.
- Act as liaison for the client, provide issue management, proactive identification of processing efficiencies, service change support, and system enhancement support
- Coordinate internal resources to accomplish HSBC platforms and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization
Requirements
- University degree in relevant discipline
- Relevant experience in sales & distribution preferably in the financial institution.
- 4-5 years of experience in the Commercial Banking space, with solid knowledge and granular understanding of core processes including product development, marketing, distribution & servicing.
- Deep understanding and experience of multiple markets in Asia.
- Experience with parentship development, Digital innovation, start-up experience preferred but not critical.
- Flexible when managing shifting or competing priorities
- Experience working with cross-functional teams, and ability to influence peers
- Results-focused; strong orientation to business development
- Strong verbal and written communication skills
- Strong knowledge about Microsoft 365 including Word, Excel, PowerPoint

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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