IT Helpdesk

3 days ago

Singapore Pure Hong Kong Full time

Our client is a buy-side firm. Due to business needs, an IT support professional is needed to join their team. As they are looking for someone experienced, they don't have a particular budget hence as long as your expectation for the increment is reasonable, feel free to propose and we can try.

Key Responsibilities:

- Serve as the primary point of contact for resolving IT issues, addressing hardware, software, and network concerns with efficiency and professionalism.
- Oversee the helpdesk ticketing system, ensuring proper prioritization, escalation, and resolution of support requests.
- Maintain expertise in the firm’s technology infrastructure, including specialized financial systems and proprietary platforms.
- Partner with internal IT teams and third-party vendors to resolve escalated issues and implement technical solutions.
- Manage the relationship with key IT service providers to ensure seamless support delivery.
- Facilitate employee onboarding/offboarding by configuring workstations, deploying equipment, and managing access controls.
- Develop and update technical documentation, knowledge base articles, and IT policies to enhance operational efficiency.
- Identify opportunities to optimize support workflows and improve service quality.
- Participate in an on-call rotation to provide 24/7 support coverage as needed.

Qualifications & Skills:

- 10+ years of hands-on IT support experience
- Proficiency in Windows OS, Microsoft 365, and enterprise productivity tools.
- Solid understanding of networking fundamentals (TCP/IP, VPN, DNS, firewalls) and remote access technologies.
- Strong analytical skills with a methodical approach to troubleshooting complex technical issues.
- Exceptional communication skills, with the ability to convey technical concepts clearly to diverse audiences.
- Customer-first mentality with a commitment to delivering responsive, reliable support

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